Medallia vs. Smaply: Which is Best? - Wheelhouse

Medallia vs. Smaply: Which is Best?

Medallia vs. Smaply Best Overall: Medallia

In our comparison of Medallia vs. Smaply, Medallia is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Medallia Quick Info
WH Score:
7.9
Pricing Score:
7.1
Feature Score:
8.2
Usability Score:
7.1
Company Size:Mid Market, Large Market
Platforms:
Smaply Quick Info
WH Score:
7.9
Pricing Score:
7.4
Feature Score:
7.4
Usability Score:
7.1
Company Size:All Sizes
Platforms:

Pricing

Medallia Pricing
Price Range
Contact Us

* Vendor does not share prices.

Smaply Pricing
Free
Free
per user / per year
Basic
$213.39
per user / per year
Pro
$320.62
per user / per year
Enterprise
Contact Us

Features

Medallia Features
  • Customer Profiling
  • Customer Journey Mapping
  • Customer Lifecycle Management
  • Personalized Recommendations
  • Brand Management
  • Complaint/Feedback Management
  • Net Promoter Score (NPS)
  • Social Listening
  • Social Analytics
  • Forecasting
  • Progress Reports
  • CX Analytics
  • Sentiment Analysis
  • Behavioral Analytics
  • Conversation Analytics
Smaply Features
  • Customer Profiling
  • Customer Journey Mapping
  • Customer Lifecycle Management
  • Personalized Recommendations
  • Brand Management
  • Complaint/Feedback Management
  • Net Promoter Score (NPS)
  • Social Listening
  • Social Analytics
  • Forecasting
  • Progress Reports
  • CX Analytics
  • Sentiment Analysis
  • Behavioral Analytics
  • Conversation Analytics

Pros & Cons

Medallia Pros & Cons
Pros
    Cons
      Smaply Pros & Cons
      Pros
        Cons

          Reviews

          Medallia Reviews
          Top Favorable Review

          N/A

          Top Critical Review

          N/A

          Smaply Reviews
          Top Favorable Review

          N/A

          Top Critical Review

          N/A

          Alternatives

          Medallia Alternatives
          Smaply Alternatives
          Add to Compare

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          Medallia vs. Smaply: Detailed Comparison

          Medallia vs. Smaply Top Ratings & Reviews: Smaply

          In our rating and review comparison of Medallia vs. Smaply, Smaply has 0 user reviews and Medallia has 0. The average star rating for Smaply is 0.0 while Medallia has an average rating of 0.0. Smaply has more positive reviews than Medallia. Comparing Medallia vs. Smaply reviews, Smaply has stronger overall reviews.

          Medallia vs. Smaply Best Features & Functionality: Medallia

          Medallia vs. Smaply both offer a strong set of features and functionality including Customer Management, Reporting & Analytics, Workforce Optimization, Supported Technologies, Language & Speech, Chat/IM Management, Collaboration Tools, Data Management, Third-Party Integrations, Compliance Accreditations, Governance, Risk, & Compliance (GRC), Customizable Items, Systems/Administrative, Identity and Access Management (IAM), After-Sales Service. In our feature comparison of Medallia vs. Smaply, Medallia offers more of the most popular features and tools than Smaply.

          Medallia vs. Smaply Best Pricing: Smaply

          In our pricing comparison of Medallia vs. Smaply, Smaply's pricing starts at Free/month and is more affordable compared to Smaply's starting cost of Free/month.

          Medallia vs. Smaply Best Usability: Smaply

          Our comparison of Medallia vs. Smaply shows that Smaply scores higher in usability for . Medallia scores higher in , but Smaply has the best scores overall for system usability.

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