In our comparison of LiveVox vs. Twilio Flex, LiveVox is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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Having worked in call centers for over two decades and witnessed multiple platform transitions, I must commend Livevox for being exceptionally user-friendly. It consistently surpasses my expectations, delivering a dependable and personalized experience.
From Regulation F compliance to the meticulous handling of call recordings and data for legal proceedings, Livevox has been invaluable in resolving numerous issues.
None
Twilio has become into a vital collaborator in our day-to-day operations. For our data-driven operations, its capacity to create customized reports via customized dashboards under the "Analyze" tab is revolutionary. The software is a one-stop shop for all of our communication needs because of its extensive capability, which removes the need for any extra tools.
Ability to create custom dashboards to pull up reports based on specific needs and allows users to create their own dashboards
None
The use of the Auto Dialer for collection call campaigns has significantly enhanced our ability to reach out to customers.
The system's stability, user-friendliness, and the accuracy of its reports are commendable.
The product is slightly on the pricier side than other vendors.
Twilio has become into a vital collaborator in our day-to-day operations. For our data-driven operations, its capacity to create customized reports via customized dashboards under the "Analyze" tab is revolutionary. The software is a one-stop shop for all of our communication needs because of its extensive capability, which removes the need for any extra tools.
Ability to create custom dashboards to pull up reports based on specific needs and allows users to create their own dashboards
None
Having worked in call centers for over two decades and witnessed multiple platform transitions, I must commend Livevox for being exceptionally user-friendly. It consistently surpasses my expectations, delivering a dependable and personalized experience.
From Regulation F compliance to the meticulous handling of call recordings and data for legal proceedings, Livevox has been invaluable in resolving numerous issues.
None
The use of the Auto Dialer for collection call campaigns has significantly enhanced our ability to reach out to customers.
The system's stability, user-friendliness, and the accuracy of its reports are commendable.
The product is slightly on the pricier side than other vendors.
Twilio has become into a vital collaborator in our day-to-day operations. For our data-driven operations, its capacity to create customized reports via customized dashboards under the "Analyze" tab is revolutionary. The software is a one-stop shop for all of our communication needs because of its extensive capability, which removes the need for any extra tools.
Ability to create custom dashboards to pull up reports based on specific needs and allows users to create their own dashboards
None
Twilio has become into a vital collaborator in our day-to-day operations. For our data-driven operations, its capacity to create customized reports via customized dashboards under the "Analyze" tab is revolutionary. The software is a one-stop shop for all of our communication needs because of its extensive capability, which removes the need for any extra tools.
Ability to create custom dashboards to pull up reports based on specific needs and allows users to create their own dashboards
None
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In our rating and review comparison of LiveVox vs. Twilio Flex, LiveVox has 14 user reviews and Twilio Flex has 14. The average star rating for LiveVox is 4.57 while Twilio Flex has an average rating of 4.14. LiveVox has more positive reviews than Twilio Flex. Comparing LiveVox vs. Twilio Flex reviews, LiveVox has stronger overall reviews.
LiveVox vs. Twilio Flex both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Customer Management, Reporting & Analytics, Language & Speech, Drag-and-Drop Builders/Designers, Supported Channels, Chat/IM Management, Collaboration Tools, Systems/Administrative, Cybersecurity Features, Governance, Risk, & Compliance (GRC), Integration Options, Third-Party Integrations, Compliance Accreditations, Supported Technologies. In our feature comparison of LiveVox vs. Twilio Flex, LiveVox offers more of the most popular features and tools than Twilio Flex.
In our pricing comparison of LiveVox vs. Twilio Flex, Twilio Flex's pricing starts at Free/month and is more affordable compared to Twilio Flex's starting cost of Free/month.
Our comparison of LiveVox vs. Twilio Flex shows that LiveVox scores higher in usability for meets requirements, setup & support. Twilio Flex scores higher in ease of use, learning curve, quality of support, ease of admin, but LiveVox has the best scores overall for system usability.
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