In our comparison of LiveVox vs. PanTerra Cloud Contact Center, LiveVox is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
* Vendor does not share prices.
* Vendor does not share prices.
Having worked in call centers for over two decades and witnessed multiple platform transitions, I must commend Livevox for being exceptionally user-friendly. It consistently surpasses my expectations, delivering a dependable and personalized experience.
From Regulation F compliance to the meticulous handling of call recordings and data for legal proceedings, Livevox has been invaluable in resolving numerous issues.
None
With Five9, my business can easily access servers across the nation and administer our call center from the convenience of each employee's home office. Customer service, on the other hand, has a propensity to blame computers, users, or internet errors regardless of the issue, and none of the promoted capabilities, such emailing from the system, actually operate.
Convenient for remote work
The support team was not very helpful when errors occurred, and we had issues with using advertised features.
The use of the Auto Dialer for collection call campaigns has significantly enhanced our ability to reach out to customers.
The system's stability, user-friendliness, and the accuracy of its reports are commendable.
The product is slightly on the pricier side than other vendors.
The system is incredibly functional and includes a wide range of qualities, such as a Supervisor web-based application that provides helpful performance views, easy connectivity with Salesforce, and a number of strategic associate tools for Social Media, Analytics, AI, etc. It has aided in boosting response speeds and lead times, maintaining IVR performance, and consulting on contemporary duties, thoughts, etc. The system might be frustrating if you don't invest the necessary time, money, and resources. It can be challenging to automate using workflows and procedures that interact directly with your CRM.
Automation feature and consulting
Challenging to automate CRM workflows and system is annoying sometimes
Having worked in call centers for over two decades and witnessed multiple platform transitions, I must commend Livevox for being exceptionally user-friendly. It consistently surpasses my expectations, delivering a dependable and personalized experience.
From Regulation F compliance to the meticulous handling of call recordings and data for legal proceedings, Livevox has been invaluable in resolving numerous issues.
None
The use of the Auto Dialer for collection call campaigns has significantly enhanced our ability to reach out to customers.
The system's stability, user-friendliness, and the accuracy of its reports are commendable.
The product is slightly on the pricier side than other vendors.
With Five9, my business can easily access servers across the nation and administer our call center from the convenience of each employee's home office. Customer service, on the other hand, has a propensity to blame computers, users, or internet errors regardless of the issue, and none of the promoted capabilities, such emailing from the system, actually operate.
Convenient for remote work
The support team was not very helpful when errors occurred, and we had issues with using advertised features.
The system is incredibly functional and includes a wide range of qualities, such as a Supervisor web-based application that provides helpful performance views, easy connectivity with Salesforce, and a number of strategic associate tools for Social Media, Analytics, AI, etc. It has aided in boosting response speeds and lead times, maintaining IVR performance, and consulting on contemporary duties, thoughts, etc. The system might be frustrating if you don't invest the necessary time, money, and resources. It can be challenging to automate using workflows and procedures that interact directly with your CRM.
Automation feature and consulting
Challenging to automate CRM workflows and system is annoying sometimes
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In our rating and review comparison of LiveVox vs. PanTerra Cloud Contact Center, LiveVox has 14 user reviews and PanTerra Cloud Contact Center has 6. The average star rating for LiveVox is 4.57 while PanTerra Cloud Contact Center has an average rating of 4.33. LiveVox has more positive reviews than PanTerra Cloud Contact Center. Comparing LiveVox vs. PanTerra Cloud Contact Center reviews, LiveVox has stronger overall reviews.
LiveVox vs. PanTerra Cloud Contact Center both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Customer Management, Supported Channels, Chat/IM Management, Reporting & Analytics, Language & Speech, Collaboration Tools, Drag-and-Drop Builders/Designers, Systems/Administrative, Cybersecurity Features, Governance, Risk, & Compliance (GRC), Integration Options, Third-Party Integrations, Compliance Accreditations, Supported Technologies. In our feature comparison of LiveVox vs. PanTerra Cloud Contact Center, LiveVox offers more of the most popular features and tools than PanTerra Cloud Contact Center.
In our pricing comparison of LiveVox vs. PanTerra Cloud Contact Center, PanTerra Cloud Contact Center's pricing starts at N/A/month and is more affordable compared to PanTerra Cloud Contact Center's starting cost of N/A/month.
Our comparison of LiveVox vs. PanTerra Cloud Contact Center shows that PanTerra Cloud Contact Center scores higher in usability for ease of use. LiveVox scores higher in meets requirements, learning curve, setup & support, ease of admin, but PanTerra Cloud Contact Center has the best scores overall for system usability.
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