In our comparison of LiveAgent vs. ServiceDesk Plus, LiveAgent is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
LiveAgent has been a game-changer for our customer support team. This all-in-one platform combines functionality, reliability, and user-friendliness to deliver an exceptional experience for both agents and customers. From day one, LiveAgent impressed us with its seamless setup, robust feature set, and top-notch support.
Omnichannel Capabilities: Managing emails, live chats, social media interactions, and calls from a single dashboard has significantly improved our response times.
Customizable Workflows: The ability to tailor automation, ticket routing, and templates has saved us countless hours.
Powerful Analytics: The detailed reporting and performance insights help us continuously optimize our customer service processes.
Responsive Customer Support: LiveAgent's support team is always available, knowledgeable, and ready to assist.
The only minor drawback is that the extensive features can be a bit overwhelming at first, but the onboarding resources and support team make the learning curve manageable.
Simple to upgrade, has a simple to operate and smooth GUI, amazing support, and nearly all you require is somewhere on their web.
It doesn’t notify you after a ticket has expired or has been open for a certain number of days.
Remain connected with clients using Live Agent.
Handling feedback is simple, the ability to host a live chat on our web using the chat and ticket plan, suitable system for calling is the all-inclusive plan, it provides some plans to better fulfill your business requirements, and it has a free trial of 14 days.
Some in-depth training is required after moving to this system.
After working on a free trial for 2 years, I found it very helpful due to easy setup and configuration. Our ticket handling has increased considerably. Small and medium can adopt it conveniently.
The user-friendly and stable app, easy to set up, dashboard at a glance widgets, preventive maintenance set up, customized templates.
Updates should be available at a click. But updates are difficult and too many. Customer support is not prompt. The cost involved in buying related apps like Zoho reporting.
LiveAgent has been a game-changer for our customer support team. This all-in-one platform combines functionality, reliability, and user-friendliness to deliver an exceptional experience for both agents and customers. From day one, LiveAgent impressed us with its seamless setup, robust feature set, and top-notch support.
Omnichannel Capabilities: Managing emails, live chats, social media interactions, and calls from a single dashboard has significantly improved our response times.
Customizable Workflows: The ability to tailor automation, ticket routing, and templates has saved us countless hours.
Powerful Analytics: The detailed reporting and performance insights help us continuously optimize our customer service processes.
Responsive Customer Support: LiveAgent's support team is always available, knowledgeable, and ready to assist.
The only minor drawback is that the extensive features can be a bit overwhelming at first, but the onboarding resources and support team make the learning curve manageable.
Remain connected with clients using Live Agent.
Handling feedback is simple, the ability to host a live chat on our web using the chat and ticket plan, suitable system for calling is the all-inclusive plan, it provides some plans to better fulfill your business requirements, and it has a free trial of 14 days.
Some in-depth training is required after moving to this system.
Simple to upgrade, has a simple to operate and smooth GUI, amazing support, and nearly all you require is somewhere on their web.
It doesn’t notify you after a ticket has expired or has been open for a certain number of days.
After working on a free trial for 2 years, I found it very helpful due to easy setup and configuration. Our ticket handling has increased considerably. Small and medium can adopt it conveniently.
The user-friendly and stable app, easy to set up, dashboard at a glance widgets, preventive maintenance set up, customized templates.
Updates should be available at a click. But updates are difficult and too many. Customer support is not prompt. The cost involved in buying related apps like Zoho reporting.
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In our rating and review comparison of LiveAgent vs. ServiceDesk Plus, LiveAgent has 37 user reviews and ServiceDesk Plus has 30. The average star rating for LiveAgent is 4.78 while ServiceDesk Plus has an average rating of 4.43. LiveAgent has more positive reviews than ServiceDesk Plus. Comparing LiveAgent vs. ServiceDesk Plus reviews, LiveAgent has stronger overall reviews.
LiveAgent vs. ServiceDesk Plus both offer a strong set of features and functionality including Help Desk Features, Systems/Administrative, Identity and Access Management (IAM), Password Management, Workflow Automation, Reporting & Analytics, Supported Channels, Accounting Features, File Management, Phone System Features, Call Management & Administration, Portal Types, Collaboration Tools, Language & Speech, Customizable Items, Data Management, Cybersecurity Features, Integration Options, Third-Party Integrations, Google Workspace, After-Sales Service. In our feature comparison of LiveAgent vs. ServiceDesk Plus, LiveAgent offers more of the most popular features and tools than ServiceDesk Plus.
In our pricing comparison of LiveAgent vs. ServiceDesk Plus, ServiceDesk Plus's pricing starts at $10/month and is more affordable compared to ServiceDesk Plus's starting cost of $10/month.
Our comparison of LiveAgent vs. ServiceDesk Plus shows that LiveAgent scores higher in usability for setup & support, quality of support. ServiceDesk Plus scores higher in ease of use, meets requirements, learning curve, ease of admin, but LiveAgent has the best scores overall for system usability.
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