Line2 vs. Twilio Voice: Which is Best? - Wheelhouse

Line2 vs. Twilio Voice: Which is Best?

Line2 vs. Twilio Voice Best Overall: Twilio Voice

In our comparison of Line2 vs. Twilio Voice, Twilio Voice is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Line2 Quick Info
WH Score:
7.8
Pricing Score:
7.5
Feature Score:
7.5
Usability Score:
7.4
Company Size:All Sizes
Platforms:
Twilio Voice Quick Info
WH Score:
9.0
Pricing Score:
8.2
Feature Score:
8.4
Usability Score:
8.4
Company Size:Mid Market, Large Market
Platforms:

Pricing

Line2 Pricing
Line2 - Messaging and VoIP
$13.75
per user / per month
Twilio Voice Pricing
Price Range
Contact Us

* Vendor does not share prices.

Features

Line2 Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Local Numbers
  • Toll-Free Numbers
  • Vanity Numbers
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup
Twilio Voice Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Local Numbers
  • Toll-Free Numbers
  • Vanity Numbers
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup

Pros & Cons

Line2 Pros & Cons
Pros
  • Easy to set up on any device and calling feature.
Cons
  • One drawback I noticed is the challenge of multiple individuals using the same number
  • This can create confusion and potential issues when managing calls and messages.
Twilio Voice Pros & Cons
Pros
  • I appreciate the seamless integration with our CRM system, allowing for smooth and efficient communication with our clients
  • The system has proven to be glitch-free and easy to use
  • Additionally, being able to alternate between call providers such as HubSpot and Twilio provides flexibility and cost-effectiveness
  • The call quality is excellent, ensuring clear and reliable conversations
  • Overall, it contributes to improved efficiency in our communication processes.
Cons
  • While I have generally had a satisfactory experience with Twilio for marketing purposes, I have a need for more advanced analytical data about my target audience's interaction with text-based marketing content.

Reviews

Line2 Reviews
Top Favorable Review
L
Lilly
Reviewed on Jul 2, 2021

Users of Line2's business phone service have the ability to set up a second phone number on any device using their app. Users can take calls on any device, anyplace, which is advantageous for working outside of the office. The advantages of being able to accept calls on any device outweigh the disadvantages, even though the connection on calls is not always crystal clear and the software requires frequent updates.

Easy to set up on any device and calling feature

Connection not clear and very less software updates

Top Critical Review
L
Linda
Reviewed on Jul 2, 2021

Line2 resolves the problem of calling with a local number, enabling users to establish a local presence and enhance their communication capabilities. By providing local numbers, Line2 allows users to connect with customers, partners, and colleagues in a more convenient and cost-effective manner, ultimately benefiting businesses and individuals in their communication needs.

One of the standout features of Line2 is its internal communication system, which proves to be incredibly helpful for users. It facilitates seamless and efficient communication within the organization, promoting collaboration and productivity.

One drawback I noticed is the challenge of multiple individuals using the same number. This can create confusion and potential issues when managing calls and messages.

Twilio Voice Reviews
Top Favorable Review
J
Jacqueline
Reviewed on Jul 2, 2021

Implementing this system into your CRM system would be a great decision. It serves as a user-friendly, one-stop solution with seamless interfaces. The ease of adding users, purchasing numbers, and effective forwarding capabilities enhance the overall experience. The reliability of the product is commendable, with prompt outage notifications and efficient resolutions. The support team is highly responsive and even offers assistance with code integration. Considering the large user base of Twilio, it is highly advisable to integrate this system into your business for enhanced communication capabilities. Integration is straightforward and the overall satisfaction with Twilio as a call provider is high.

I appreciate the seamless integration with our CRM system, allowing for smooth and efficient communication with our clients. The system has proven to be glitch-free and easy to use. Additionally, being able to alternate between call providers such as HubSpot and Twilio provides flexibility and cost-effectiveness. The call quality is excellent, ensuring clear and reliable conversations. Overall, it contributes to improved efficiency in our communication processes.

I have not encountered any issues or drawbacks with this call provider. It stands out as one of the best options available in the market, offering seamless integration and exceptional performance.

Top Critical Review
S
Sue
Reviewed on Jul 2, 2021

Twilio solves the problem of automating text-based communication with customers, allowing you to engage with them beyond traditional channels like emails. By leveraging Twilio, you can expand your customer engagement to platforms such as Telegram, WhatsApp, and Facebook Messenger. This benefit helps in diversifying your communication channels and reaching your audience through platforms they are actively using. Additionally, Twilio's opt-out feature ensures that your SMS marketing campaigns are targeted and well-received by interested customers, enhancing the effectiveness of your marketing efforts.

One of the key advantages of Twilio, from a marketing perspective, is the option it provides to your target audience to opt-out of your SMS marketing campaigns. This feature ensures that you are engaging only those customers via text messages who are genuinely interested in receiving marketing messages from your organization. This targeted approach helps in maintaining a positive relationship with your audience.

While I have generally had a satisfactory experience with Twilio for marketing purposes, I have a need for more advanced analytical data about my target audience's interaction with text-based marketing content.

Alternatives

Line2 Alternatives
Twilio Voice Alternatives
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Line2 vs. Twilio Voice: Detailed Comparison

Line2 vs. Twilio Voice Top Ratings & Reviews: Twilio Voice

In our rating and review comparison of Line2 vs. Twilio Voice, Twilio Voice has 100 user reviews and Line2 has 13. The average star rating for Twilio Voice is 4.1 while Line2 has an average rating of 2.76. Twilio Voice has more positive reviews than Line2. Comparing Line2 vs. Twilio Voice reviews, Twilio Voice has stronger overall reviews.

Line2 vs. Twilio Voice Best Features & Functionality: Twilio Voice

Line2 vs. Twilio Voice both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Reporting & Analytics, Recording , Language & Speech, Workflow Automation, Supported Channels, Chat/IM Management, Conferencing Capabilities, Enhancements & Personalization, Customizable Items, Integration Options, Third-Party Integrations, Compliance Accreditations, Systems/Administrative, Cybersecurity Features, After-Sales Service. In our feature comparison of Line2 vs. Twilio Voice, Twilio Voice offers more of the most popular features and tools than Line2.

Line2 vs. Twilio Voice Best Pricing: Twilio Voice

In our pricing comparison of Line2 vs. Twilio Voice, Twilio Voice's pricing starts at N/A/month and is more affordable compared to Twilio Voice's starting cost of N/A/month.

Line2 vs. Twilio Voice Best Usability: Twilio Voice

Our comparison of Line2 vs. Twilio Voice shows that Twilio Voice scores higher in usability for ease of use, learning curve, setup & support, quality of support, ease of admin. Line2 scores higher in meets requirements, but Twilio Voice has the best scores overall for system usability.

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