Front vs. SugarCRM: Which is Best? - Wheelhouse

Front vs. SugarCRM: Which is Best?

Front vs. SugarCRM Best Overall: SugarCRM

In our comparison of Front vs. SugarCRM, SugarCRM is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Front Quick Info
WH Score:
7.5
Pricing Score:
7.1
Feature Score:
7.3
Usability Score:
7.2
Company Size:All Sizes
Platforms:
SugarCRM Quick Info
WH Score:
8.7
Pricing Score:
8.0
Feature Score:
8.2
Usability Score:
8.2
Company Size:All Sizes
Platforms:

Pricing

Front Pricing
Starter
$19
per user / per month
Growth
$49
per user / per month
Scale
$99
per user / per month
Premier
$229
per user / per month
SugarCRM Pricing
Sell
$49
per user / per month
Serve
$80
per user / per month
Enterprise
$85
per user / per month
Market
Contact Us

Features

Front Features
  • Customer Profiling
  • Customer Lifecycle Management
  • Pipeline Management
  • Deal Management
  • Account Management
  • Territory Management
  • Complaint/Feedback Management
  • Workflow Management
  • Project Sharing
  • Project Prioritization
  • Team Management
  • Review/Approval Management
  • Goal Management
  • Project Lifecycle Management
  • Lead Generation
SugarCRM Features
  • Customer Profiling
  • Customer Lifecycle Management
  • Pipeline Management
  • Deal Management
  • Account Management
  • Territory Management
  • Complaint/Feedback Management
  • Workflow Management
  • Project Sharing
  • Project Prioritization
  • Team Management
  • Review/Approval Management
  • Goal Management
  • Project Lifecycle Management
  • Lead Generation

Pros & Cons

Front Pros & Cons
Pros
  • Keeps everyone informed without the need for constant email forwarding
  • The ability to seamlessly share conversations with those who require the information is crucial for efficient collaboration.
Cons
  • On the downside, I did find the software to be quite pricey, especially for small businesses
  • However, if you have the budget for it, I think it's definitely worth the investment.
SugarCRM Pros & Cons
Pros
  • Listing all my employees on my business page is easy with it.
Cons
  • A dated UI, tabs are poorly displayed.

Reviews

Front Reviews
Top Favorable Review
C
Christopher
Reviewed on Jul 2, 2021

I highly recommend this platform for its effectiveness in streamlining communication and facilitating information sharing. Just be mindful of maintaining boundaries with regard to off-hour communications to prevent potential disruptions.

Keeps everyone informed without the need for constant email forwarding. The ability to seamlessly share conversations with those who require the information is crucial for efficient collaboration.

I have noticed that due to its accessibility across multiple platforms, I sometimes find myself checking it during off-hours.

Top Critical Review
W
Wendell
Reviewed on Jul 2, 2021

If you're someone who relies heavily on email communication, I would definitely recommend this software as it can save you time and streamline your inbox.

One of the things I loved most about the software was the ability to manage multiple email accounts from one place. As a business owner who communicates primarily via email, having all my emails in one place was incredibly convenient. The ability to tag emails for other users was also a huge plus.

On the downside, I did find the software to be quite pricey, especially for small businesses. However, if you have the budget for it, I think it's definitely worth the investment.

SugarCRM Reviews
Top Favorable Review
C
Cynthia
Reviewed on Jul 2, 2021

General Comments: The big companies will find it very beneficial.

Listing all my employees on my business page is easy with it.

Email viewing is not attractive.

Top Critical Review
A
Anne
Reviewed on Jul 2, 2021

I have worked with Sugar CRM and created numerous add-ons for consulting projects.

Flexible, a nice development model if you personally want to host the CRM, almost all can be extended in PHP, the cost is lower compared to Salesforce.

A dated UI, tabs are poorly displayed.

Alternatives

Front Alternatives
8.7
8.6
SugarCRM Alternatives
8.7
8.6
Add to Compare

Add suggested to comparison

Front vs. SugarCRM: Detailed Comparison

Front vs. SugarCRM Top Ratings & Reviews: Front

In our rating and review comparison of Front vs. SugarCRM, Front has 17 user reviews and SugarCRM has 39. The average star rating for Front is 4.58 while SugarCRM has an average rating of 4.07. Front has more positive reviews than SugarCRM. Comparing Front vs. SugarCRM reviews, Front has stronger overall reviews.

Front vs. SugarCRM Best Features & Functionality: SugarCRM

Front vs. SugarCRM both offer a strong set of features and functionality including Customer Management, Lead Management, Campaign Management, Help Desk Features, Supported Channels, Campaign Types, Accounting Features, Reporting & Analytics, Customizable Items, Drag-and-Drop Builders/Designers, Reminders/Alerts, Workflow Automation, Systems/Administrative, Integration Options, Microsoft 365, Google Workspace, Limits, Supported Technologies. In our feature comparison of Front vs. SugarCRM, SugarCRM offers more of the most popular features and tools than Front.

Front vs. SugarCRM Best Pricing: Front

In our pricing comparison of Front vs. SugarCRM, Front's pricing starts at $19/month and is more affordable compared to SugarCRM's starting cost of $49/month.

Front vs. SugarCRM Best Usability: SugarCRM

Our comparison of Front vs. SugarCRM shows that SugarCRM scores higher in usability for meets requirements, learning curve, quality of support. Front scores higher in ease of use, setup & support, ease of admin, but SugarCRM has the best scores overall for system usability.

The right software for your business

Get your personalized recommendations now.