In our comparison of Enghouse Interactive vs. PanTerra Cloud Contact Center, Enghouse Interactive is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
* Vendor does not share prices.
* Vendor does not share prices.
Working with Enghouse Interactive is a pleasure. The project managers and consultants are very capable and accommodating, and our communication with them is excellent. The only problem we ever encountered was with EasyCIM last year, but it was quickly rectified.
Supportive staff
Had issues with EasyCIM in the past
With Five9, my business can easily access servers across the nation and administer our call center from the convenience of each employee's home office. Customer service, on the other hand, has a propensity to blame computers, users, or internet errors regardless of the issue, and none of the promoted capabilities, such emailing from the system, actually operate.
Convenient for remote work
The support team was not very helpful when errors occurred, and we had issues with using advertised features.
For our agents, Enghouse Interactive is a breeze! We save a ton of time and frustration because it's very simple to use and adjust to even without IT experience. This platform is a game-changer for our customer service efficiency since it enables our agents to manage calls from numerous lines and queues effortlessly.
The system is incredibly functional and includes a wide range of qualities, such as a Supervisor web-based application that provides helpful performance views, easy connectivity with Salesforce, and a number of strategic associate tools for Social Media, Analytics, AI, etc. It has aided in boosting response speeds and lead times, maintaining IVR performance, and consulting on contemporary duties, thoughts, etc. The system might be frustrating if you don't invest the necessary time, money, and resources. It can be challenging to automate using workflows and procedures that interact directly with your CRM.
Automation feature and consulting
Challenging to automate CRM workflows and system is annoying sometimes
Working with Enghouse Interactive is a pleasure. The project managers and consultants are very capable and accommodating, and our communication with them is excellent. The only problem we ever encountered was with EasyCIM last year, but it was quickly rectified.
Supportive staff
Had issues with EasyCIM in the past
For our agents, Enghouse Interactive is a breeze! We save a ton of time and frustration because it's very simple to use and adjust to even without IT experience. This platform is a game-changer for our customer service efficiency since it enables our agents to manage calls from numerous lines and queues effortlessly.
With Five9, my business can easily access servers across the nation and administer our call center from the convenience of each employee's home office. Customer service, on the other hand, has a propensity to blame computers, users, or internet errors regardless of the issue, and none of the promoted capabilities, such emailing from the system, actually operate.
Convenient for remote work
The support team was not very helpful when errors occurred, and we had issues with using advertised features.
The system is incredibly functional and includes a wide range of qualities, such as a Supervisor web-based application that provides helpful performance views, easy connectivity with Salesforce, and a number of strategic associate tools for Social Media, Analytics, AI, etc. It has aided in boosting response speeds and lead times, maintaining IVR performance, and consulting on contemporary duties, thoughts, etc. The system might be frustrating if you don't invest the necessary time, money, and resources. It can be challenging to automate using workflows and procedures that interact directly with your CRM.
Automation feature and consulting
Challenging to automate CRM workflows and system is annoying sometimes
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In our rating and review comparison of Enghouse Interactive vs. PanTerra Cloud Contact Center, PanTerra Cloud Contact Center has 6 user reviews and Enghouse Interactive has 17. The average star rating for PanTerra Cloud Contact Center is 4.33 while Enghouse Interactive has an average rating of 3.82. PanTerra Cloud Contact Center has more positive reviews than Enghouse Interactive. Comparing Enghouse Interactive vs. PanTerra Cloud Contact Center reviews, PanTerra Cloud Contact Center has stronger overall reviews.
Enghouse Interactive vs. PanTerra Cloud Contact Center both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Supported Channels, Chat/IM Management, Reporting & Analytics, Customizable Items, Drag-and-Drop Builders/Designers, Data Management, Identity and Access Management (IAM), Cybersecurity Features, Governance, Risk, & Compliance (GRC), Integration Options, Third-Party Integrations, Compliance Accreditations, Content Management, Supported Technologies, After-Sales Service. In our feature comparison of Enghouse Interactive vs. PanTerra Cloud Contact Center, Enghouse Interactive offers more of the most popular features and tools than PanTerra Cloud Contact Center.
In our pricing comparison of Enghouse Interactive vs. PanTerra Cloud Contact Center, PanTerra Cloud Contact Center's pricing starts at N/A/month and is more affordable compared to PanTerra Cloud Contact Center's starting cost of N/A/month.
Our comparison of Enghouse Interactive vs. PanTerra Cloud Contact Center shows that PanTerra Cloud Contact Center scores higher in usability for ease of use. Enghouse Interactive scores higher in meets requirements, learning curve, setup & support, ease of admin, but PanTerra Cloud Contact Center has the best scores overall for system usability.
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