Top Enghouse Interactive Features

What are the Best Enghouse Interactive Features?

Phone System Features

Inbound Calling
Outbound Calling
International Calling

Call Management & Administration

Caller ID
Call Queue
Automatic Call Distribution (ACD)
IVR
Number Porting

Supported Channels

Voice
Chat/IM
Email
Social Media

Chat/IM Management

Chatbots

Reporting & Analytics

Call Log Reports
Forecasting
Dashboard
Call Analytics
IVR Reports

Customizable Items

Custom Greetings
Custom Forms

Drag-and-Drop Builders/Designers

Campaign Builder

Data Management

Data Masking

Identity and Access Management (IAM)

Role Based Access Control (RBAC)
Biometric Authentication

Cybersecurity Features

Data Security

Governance, Risk, & Compliance (GRC)

Quality Management

Integration Options

APIs

Third-Party Integrations

Salesforce
SugarCRM
Keap

Compliance Accreditations

HIPAA

Content Management

Knowledge Management

Supported Technologies

Artificial Intelligence (AI)

After-Sales Service

Email Support
Chat Support
Technical Support
Forum
Product Guide/Manual
Training/Tutorial

Enghouse Interactive Top Features Related Review

Martin

Reviewed on 26 October 2023

Using the Enghouse Contact Center software was a delight

The contact center software from Enghouse Interactive really impresses me. It has been dependable, effective, and simple to use for me for more than a year. The supervisor tools and reporting capabilities are top notch, and the technical support is outstanding. Even when we have experienced problems, they are almost usually the result of uncontrollable network connectivity issues, and Enghouse support has always been responsive and helpful in finding solutions.

Pros