Crexendo vs. Fusion Connect: Which is Best? - Wheelhouse

Crexendo vs. Fusion Connect: Which is Best?

Crexendo vs. Fusion Connect Best Overall: Crexendo

In our comparison of Crexendo vs. Fusion Connect, Crexendo is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Crexendo Quick Info
WH Score:
9.2
Pricing Score:
8.3
Feature Score:
8.4
Usability Score:
8.5
Company Size:All Sizes
Platforms:
Fusion Connect Quick Info
WH Score:
8.5
Pricing Score:
7.8
Feature Score:
7.7
Usability Score:
8.0
Company Size:All Sizes
Platforms:

Pricing

Crexendo Pricing
Price Range
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* Vendor does not share prices.

Fusion Connect Pricing
Price Range
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* Vendor does not share prices.

Features

Crexendo Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Softphone
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup
  • Call Back
  • Call Mute
Fusion Connect Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Softphone
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup
  • Call Back
  • Call Mute

Pros & Cons

Crexendo Pros & Cons
Pros
  • I particularly appreciate the all-in-one nature of Crexendo, which provides a combination of a desk phone, softphone app, and mobile app with texting capabilities
  • This comprehensive solution offers convenience and versatility for communication.
Cons
  • Occasionally, I experience issues with my cell service, resulting in unreliable call hand-offs.
Fusion Connect Pros & Cons
Pros
  • Easy to deploy, feature rich, and smooth to use.
Cons
  • Not secure enough, and not cost effective.

Reviews

Crexendo Reviews
Top Favorable Review
M
Maria
Reviewed on Jul 2, 2021

I highly recommend Crexendo due to its top-notch customer service and thorough sales staff. While other providers may claim to offer texting capabilities, we found that most were still in the beta testing phase. Crexendo stands out for its reliable and fully functional texting feature.

I particularly appreciate the all-in-one nature of Crexendo, which provides a combination of a desk phone, softphone app, and mobile app with texting capabilities. This comprehensive solution offers convenience and versatility for communication.

If I understand correctly, the transition to a new phone app instead of regular updates is something you find unfavorable.

Top Critical Review
G
Gary
Reviewed on Jul 2, 2021

This product enables me to maintain mobility in my business operations and effectively manage my staff.

I appreciate Carol's exceptional attention to detail and her commitment to customer service. The service itself is user-friendly and straightforward to navigate.

Occasionally, I experience issues with my cell service, resulting in unreliable call hand-offs.

Fusion Connect Reviews
Top Favorable Review
V
Vicky
Reviewed on Jul 2, 2021

For our remote teams, FusionWorks UC One was a simple and efficient solution. The software offers all the capabilities you require and was simple to deploy. It easily combines with the Windows application, mobile app, and actual phone. For more installation and onboarding choices, I'd want to see a Windows app from the Microsoft store. Some settings can be a little challenging to locate.

Easy to deploy, feature rich, and smooth to use

No windows app in microsoft store

Top Critical Review
C
Claudette
Reviewed on Jul 2, 2021

I used Fusion Private/Hybrid Cloud in a previous web application project to backup data to a different hosted environment. This solution is easy to learn and use, and it offers a variety of features, such as no IT infrastructure costs, reduced complexity, high scalability, and easy data archiving. However, it can be improved in some areas, such as security, infrastructure visibility, and cost-effectiveness.

Easy to use, user friendly and feature rich

Not secure enough, and not cost effective

Alternatives

Crexendo Alternatives
Fusion Connect Alternatives
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Crexendo vs. Fusion Connect: Detailed Comparison

Crexendo vs. Fusion Connect Top Ratings & Reviews: Crexendo

In our rating and review comparison of Crexendo vs. Fusion Connect, Crexendo has 122 user reviews and Fusion Connect has 9. The average star rating for Crexendo is 4.86 while Fusion Connect has an average rating of 4.33. Crexendo has more positive reviews than Fusion Connect. Comparing Crexendo vs. Fusion Connect reviews, Crexendo has stronger overall reviews.

Crexendo vs. Fusion Connect Best Features & Functionality: Crexendo

Crexendo vs. Fusion Connect both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Reporting & Analytics, Recording , Supported Channels, Chat/IM Management, Conferencing Capabilities, Remote Support Features, Enhancements & Personalization, Collaboration Tools, Contact Management, Appointments/Scheduling, Supported Devices/Hardware, Language & Speech, Drag-and-Drop Builders/Designers, File Management, Systems/Administrative, Identity and Access Management (IAM). In our feature comparison of Crexendo vs. Fusion Connect, Crexendo offers more of the most popular features and tools than Fusion Connect.

Crexendo vs. Fusion Connect Best Pricing: Fusion Connect

In our pricing comparison of Crexendo vs. Fusion Connect, Fusion Connect's pricing starts at N/A/month and is more affordable compared to Fusion Connect's starting cost of N/A/month.

Crexendo vs. Fusion Connect Best Usability: Crexendo

Our comparison of Crexendo vs. Fusion Connect shows that Crexendo scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support, ease of admin. Fusion Connect scores higher in , but Crexendo has the best scores overall for system usability.

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