C-Zentrix vs. VanillaSoft: Which is Best? - Wheelhouse

C-Zentrix vs. VanillaSoft: Which is Best?

C-Zentrix vs. VanillaSoft Best Overall: VanillaSoft

In our comparison of C-Zentrix vs. VanillaSoft, VanillaSoft is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

C-Zentrix Quick Info
WH Score:
5.9
Pricing Score:
6.0
Feature Score:
5.8
Usability Score:
5.5
Company Size:All Sizes
Platforms:
VanillaSoft Quick Info
WH Score:
9.1
Pricing Score:
8.9
Feature Score:
8.2
Usability Score:
9.1
Company Size:All Sizes
Platforms:

Pricing

C-Zentrix Pricing
Price Range
Contact Us

* Vendor does not share prices.

VanillaSoft Pricing
VanillaSoft Multi-Channel Engagement Platform
$99
per user / per month

Features

C-Zentrix Features
  • Inbound Calling
  • Outbound Calling
  • Call Hold
  • Call Redial
  • Call Queue
  • Call Barge
  • Call Whisper
  • Automatic Call Distribution (ACD)
  • IVR
  • Progressive Dialing
  • Predictive Dialing
  • Last Agent Routing
  • Customer Profiling
  • Voice
  • Social Media
VanillaSoft Features
  • Inbound Calling
  • Outbound Calling
  • Call Hold
  • Call Redial
  • Call Queue
  • Call Barge
  • Call Whisper
  • Automatic Call Distribution (ACD)
  • IVR
  • Progressive Dialing
  • Predictive Dialing
  • Last Agent Routing
  • Customer Profiling
  • Voice
  • Social Media

Pros & Cons

C-Zentrix Pros & Cons
Pros
    Cons
      VanillaSoft Pros & Cons
      Pros
      • Easy to use, Fast and convenient calling.
      Cons
      • Email client is a bit difficult to use and doesn't have a very modern look to it
      • Occasional service outages hamper productivity, but this is not often.

      Reviews

      C-Zentrix Reviews
      Top Favorable Review

      N/A

      Top Critical Review

      N/A

      VanillaSoft Reviews
      Top Favorable Review
      R
      Richard
      Reviewed on Jul 2, 2021

      Because of this program's exceptional user-friendliness, my task of reaching out to contributors on behalf of my campus organization was considerably more effective. I cherished how simple it was to utilize, enabling me to communicate with others in a timely and efficient manner. To better meet our demands, the caller ID feature might be enhanced.

      Easy to use, Fast and convenient calling

      Caller ID capability needs to be better

      Top Critical Review
      J
      Joseph
      Reviewed on Jul 2, 2021

      We completely trust this software. We don’t have to use paper anymore now. Everything is digital. It is very beneficial for call centers.

      It is a very easy program. The layout is really wonderful. The dashboard is awesome. Call scripting is simple, reporting is fantastic, and workflow is efficient.

      Email client is a bit difficult to use and doesn't have a very modern look to it. Occasional service outages hamper productivity, but this is not often.

      Alternatives

      C-Zentrix Alternatives
      VanillaSoft Alternatives
      Add to Compare

      Add suggested to comparison

      C-Zentrix vs. VanillaSoft: Detailed Comparison

      C-Zentrix vs. VanillaSoft Top Ratings & Reviews: VanillaSoft

      In our rating and review comparison of C-Zentrix vs. VanillaSoft, VanillaSoft has 20 user reviews and C-Zentrix has 0. The average star rating for VanillaSoft is 4.85 while C-Zentrix has an average rating of 0.0. VanillaSoft has more positive reviews than C-Zentrix. Comparing C-Zentrix vs. VanillaSoft reviews, VanillaSoft has stronger overall reviews.

      C-Zentrix vs. VanillaSoft Best Features & Functionality: VanillaSoft

      C-Zentrix vs. VanillaSoft both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Supported Channels, Reporting & Analytics, Customizable Items, Drag-and-Drop Builders/Designers, Systems/Administrative, Governance, Risk, & Compliance (GRC), Course Management, After-Sales Service, Limits. In our feature comparison of C-Zentrix vs. VanillaSoft, VanillaSoft offers more of the most popular features and tools than C-Zentrix.

      C-Zentrix vs. VanillaSoft Best Pricing: VanillaSoft

      In our pricing comparison of C-Zentrix vs. VanillaSoft, VanillaSoft's pricing starts at $99/month and is more affordable compared to VanillaSoft's starting cost of $99/month.

      C-Zentrix vs. VanillaSoft Best Usability: VanillaSoft

      Our comparison of C-Zentrix vs. VanillaSoft shows that VanillaSoft scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support, ease of admin. C-Zentrix scores higher in , but VanillaSoft has the best scores overall for system usability.

      The right software for your business

      Get your personalized recommendations now.