C-Zentrix Overview

C-Zentrix has been acknowledged as one of the leading contact center solutions worldwide, with robust infrastructure and compact single box installations that support up to 180 agents on one server. Support for multiple venues of communication includes such necessities as IVR, ACD, Call Conferencing, and remote access. Agents can be productive anytime, anywhere without sacrificing any of the oversight and quality control available with traditional call center structures. Any modern server can implement and run C-Zentrix with ease, and requires no additional hardware for VoIP. Compliance and security standards make C-Zentrix ideal for banking, insurance, education, health services, and more.

Magic Call Revolutionizes E-Commerce

C-Zentrix offers a unique solution for the E-commerce company with challenges syncing up delivery agents and consumers with their Magic Call service, allowing couriers to follow up on missed calls and coordinate with the customer to find the best time slot. C-Zentrix servers are the middle man in this transaction, sending calls out to both parties when convenient and bringing them together. All calls are fully monitored and recorded, allowing superior control and efficacy over client-consumer interaction.

CZ Bar Brings Compact Service

All of C-Zentrix’s robust telephony features can be accessed from the CZ bar, an efficient applet which appears as a taskbar at the top of the screen. The portable design allows it be integrated easily into most desktops for easy access to all the benefits of C-Zentrix’s communication platform, initiated from a single prompt.

Browser-Based Interface Reduces Load on Capital

Agents and Supervisors can both benefit from a customer engagement solution that is based purely in the cloud and accessible through web browsers, eliminating the need for custom software installations that require time and coordination for an IT department to initiate. IE and Firefox remain best-supported browsers along with Linux, Mac, and Windows OS.