BroadVoice Cloud PBX vs. Twilio Voice: Which is Best?

BroadVoice Cloud PBX vs. Twilio Voice: Which is Best?

BroadVoice Cloud PBX vs. Twilio Voice Best Overall: Twilio Voice

In our comparison of BroadVoice Cloud PBX vs. Twilio Voice, Twilio Voice is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

BroadVoice Cloud PBX Quick Info
WH Score:
8.1
Pricing Score:
7.8
Feature Score:
7.5
Usability Score:
7.8
Company Size:All Sizes
Platforms:
Twilio Voice Quick Info
WH Score:
9.0
Pricing Score:
8.2
Feature Score:
8.4
Usability Score:
8.4
Company Size:Mid Market, Large Market
Platforms:

Pricing

BroadVoice Cloud PBX Pricing
Metered
$10
per user / per month
Standard
$18
per user / per month
Pro
$23
per user / per month
Twilio Voice Pricing
Price Range
Contact Us

* Vendor does not share prices.

Features

BroadVoice Cloud PBX Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Local Numbers
  • International Numbers
  • Softphone
  • IP Fax
  • SIP Trunking
  • Paging
  • Direct Inward Dialing (DID) Numbers
  • Caller ID
  • Call Waiting
  • Call Forwarding
Twilio Voice Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Local Numbers
  • International Numbers
  • Softphone
  • IP Fax
  • SIP Trunking
  • Paging
  • Direct Inward Dialing (DID) Numbers
  • Caller ID
  • Call Waiting
  • Call Forwarding

Pros & Cons

BroadVoice Cloud PBX Pros & Cons
Pros
    Cons
    • They took all my money without letting me to withdraw.
    Twilio Voice Pros & Cons
    Pros
    • I appreciate the seamless integration with our CRM system, allowing for smooth and efficient communication with our clients
    • The system has proven to be glitch-free and easy to use
    • Additionally, being able to alternate between call providers such as HubSpot and Twilio provides flexibility and cost-effectiveness
    • The call quality is excellent, ensuring clear and reliable conversations
    • Overall, it contributes to improved efficiency in our communication processes.
    Cons
    • While I have generally had a satisfactory experience with Twilio for marketing purposes, I have a need for more advanced analytical data about my target audience's interaction with text-based marketing content.

    Reviews

    BroadVoice Cloud PBX Reviews
    Top Favorable Review
    J
    James
    Reviewed on Jul 2, 2021

    I never met such a nice person as was on Broadvoice customer support center has. It was wonderful talking to her. She was patient, friendly and very very cooperative. I just recorded one query of mine and she came with resolution within a wink of an eye. I will receive two guest phones and one purchased phone in a few days, a tech will call me upon arrival. That's easy it is. I hope their service will be the same in the coming years as it is the biggest reason for their growth.

    Top Critical Review
    A
    Ahli Saeed
    Reviewed on Jul 2, 2021

    I lost my investment capital and profits trading online, they wouldn’t process my withdrawal request . All efforts to reach out to their customer support desk had declined, I found it very hard to move on. God so kind I followed a broadcast that teaches on how scammed victims can recover their fund through the help of Mrs. Roberts Lee a recovery specialist, I contacted Her email provided for consultation, I got feedback after some hours and I was asked to provide all legal details concerning my investment, I did exactly what they instructed me to do without delay, to my greatest surprise I was able to recover my money back including my profit which my capital generated. I said I will not hold this to myself but share it to the public so that all scammed victims can get their funds back. Contact their mail

    Email ( robertslee_618 @gmail.com)

    Call/WhatsApp"" +1 8 5 6 5 4 9 7 4 69

    There are no good review about this company anywhere

    They took all my money without letting me to withdraw

    Twilio Voice Reviews
    Top Favorable Review
    J
    Jacqueline
    Reviewed on Jul 2, 2021

    Implementing this system into your CRM system would be a great decision. It serves as a user-friendly, one-stop solution with seamless interfaces. The ease of adding users, purchasing numbers, and effective forwarding capabilities enhance the overall experience. The reliability of the product is commendable, with prompt outage notifications and efficient resolutions. The support team is highly responsive and even offers assistance with code integration. Considering the large user base of Twilio, it is highly advisable to integrate this system into your business for enhanced communication capabilities. Integration is straightforward and the overall satisfaction with Twilio as a call provider is high.

    I appreciate the seamless integration with our CRM system, allowing for smooth and efficient communication with our clients. The system has proven to be glitch-free and easy to use. Additionally, being able to alternate between call providers such as HubSpot and Twilio provides flexibility and cost-effectiveness. The call quality is excellent, ensuring clear and reliable conversations. Overall, it contributes to improved efficiency in our communication processes.

    I have not encountered any issues or drawbacks with this call provider. It stands out as one of the best options available in the market, offering seamless integration and exceptional performance.

    Top Critical Review
    S
    Sue
    Reviewed on Jul 2, 2021

    Twilio solves the problem of automating text-based communication with customers, allowing you to engage with them beyond traditional channels like emails. By leveraging Twilio, you can expand your customer engagement to platforms such as Telegram, WhatsApp, and Facebook Messenger. This benefit helps in diversifying your communication channels and reaching your audience through platforms they are actively using. Additionally, Twilio's opt-out feature ensures that your SMS marketing campaigns are targeted and well-received by interested customers, enhancing the effectiveness of your marketing efforts.

    One of the key advantages of Twilio, from a marketing perspective, is the option it provides to your target audience to opt-out of your SMS marketing campaigns. This feature ensures that you are engaging only those customers via text messages who are genuinely interested in receiving marketing messages from your organization. This targeted approach helps in maintaining a positive relationship with your audience.

    While I have generally had a satisfactory experience with Twilio for marketing purposes, I have a need for more advanced analytical data about my target audience's interaction with text-based marketing content.

    Alternatives

    BroadVoice Cloud PBX Alternatives
    Twilio Voice Alternatives
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    BroadVoice Cloud PBX vs. Twilio Voice: Detailed Comparison

    BroadVoice Cloud PBX vs. Twilio Voice Top Ratings & Reviews: BroadVoice Cloud PBX

    In our rating and review comparison of BroadVoice Cloud PBX vs. Twilio Voice, BroadVoice Cloud PBX has 20 user reviews and Twilio Voice has 100. The average star rating for BroadVoice Cloud PBX is 4.55 while Twilio Voice has an average rating of 4.1. BroadVoice Cloud PBX has more positive reviews than Twilio Voice. Comparing BroadVoice Cloud PBX vs. Twilio Voice reviews, BroadVoice Cloud PBX has stronger overall reviews.

    BroadVoice Cloud PBX vs. Twilio Voice Best Features & Functionality: Twilio Voice

    BroadVoice Cloud PBX vs. Twilio Voice both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Reporting & Analytics, Recording , Chat/IM Management, Conferencing Capabilities, Language & Speech, Workflow Automation, Supported Channels, Enhancements & Personalization, Customizable Items, Integration Options, Third-Party Integrations, Compliance Accreditations, Systems/Administrative, Cybersecurity Features, After-Sales Service. In our feature comparison of BroadVoice Cloud PBX vs. Twilio Voice, Twilio Voice offers more of the most popular features and tools than BroadVoice Cloud PBX.

    BroadVoice Cloud PBX vs. Twilio Voice Best Pricing: Twilio Voice

    In our pricing comparison of BroadVoice Cloud PBX vs. Twilio Voice, Twilio Voice's pricing starts at N/A/month and is more affordable compared to Twilio Voice's starting cost of N/A/month.

    BroadVoice Cloud PBX vs. Twilio Voice Best Usability: Twilio Voice

    Our comparison of BroadVoice Cloud PBX vs. Twilio Voice shows that Twilio Voice scores higher in usability for learning curve, setup & support. BroadVoice Cloud PBX scores higher in ease of use, meets requirements, quality of support, ease of admin, but Twilio Voice has the best scores overall for system usability.

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