In our comparison of Bright Pattern vs. LiveVox, LiveVox is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
* Vendor does not share prices.
* Vendor does not share prices.
General Comments: It made us contact our clients effectively through many channels at an affordable price.
New features and integrations are available with it.
Hope to have more features in the future.
Having worked in call centers for over two decades and witnessed multiple platform transitions, I must commend Livevox for being exceptionally user-friendly. It consistently surpasses my expectations, delivering a dependable and personalized experience.
From Regulation F compliance to the meticulous handling of call recordings and data for legal proceedings, Livevox has been invaluable in resolving numerous issues.
None
Bright Pattern is generally great. Working with them has been extremely simple.
Centrally locates client interactions, the system is simple and easy, training agents was simple and they easily learned the system. In case you require help, the documentation available in the system is incredible. They have excellent support staff
I don’t get informed when amendments and updates/upgrades are made.
The use of the Auto Dialer for collection call campaigns has significantly enhanced our ability to reach out to customers.
The system's stability, user-friendliness, and the accuracy of its reports are commendable.
The product is slightly on the pricier side than other vendors.
General Comments: It made us contact our clients effectively through many channels at an affordable price.
New features and integrations are available with it.
Hope to have more features in the future.
Bright Pattern is generally great. Working with them has been extremely simple.
Centrally locates client interactions, the system is simple and easy, training agents was simple and they easily learned the system. In case you require help, the documentation available in the system is incredible. They have excellent support staff
I don’t get informed when amendments and updates/upgrades are made.
Having worked in call centers for over two decades and witnessed multiple platform transitions, I must commend Livevox for being exceptionally user-friendly. It consistently surpasses my expectations, delivering a dependable and personalized experience.
From Regulation F compliance to the meticulous handling of call recordings and data for legal proceedings, Livevox has been invaluable in resolving numerous issues.
None
The use of the Auto Dialer for collection call campaigns has significantly enhanced our ability to reach out to customers.
The system's stability, user-friendliness, and the accuracy of its reports are commendable.
The product is slightly on the pricier side than other vendors.
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In our rating and review comparison of Bright Pattern vs. LiveVox, LiveVox has 14 user reviews and Bright Pattern has 39. The average star rating for LiveVox is 4.57 while Bright Pattern has an average rating of 4.48. LiveVox has more positive reviews than Bright Pattern. Comparing Bright Pattern vs. LiveVox reviews, LiveVox has stronger overall reviews.
Bright Pattern vs. LiveVox both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Customer Management, Supported Channels, Chat/IM Management, Reporting & Analytics, Language & Speech, Collaboration Tools, Drag-and-Drop Builders/Designers, Systems/Administrative, Cybersecurity Features, Governance, Risk, & Compliance (GRC), Integration Options, Third-Party Integrations, Compliance Accreditations, Supported Technologies. In our feature comparison of Bright Pattern vs. LiveVox, LiveVox offers more of the most popular features and tools than Bright Pattern.
In our pricing comparison of Bright Pattern vs. LiveVox, LiveVox's pricing starts at N/A/month and is more affordable compared to LiveVox's starting cost of N/A/month.
Our comparison of Bright Pattern vs. LiveVox shows that LiveVox scores higher in usability for meets requirements, setup & support. Bright Pattern scores higher in ease of use, learning curve, quality of support, ease of admin, but LiveVox has the best scores overall for system usability.
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