Avoxi vs. Hermes360: Which is Best? - Wheelhouse

Avoxi vs. Hermes360: Which is Best?

Avoxi vs. Hermes360 Best Overall: Avoxi

In our comparison of Avoxi vs. Hermes360, Avoxi is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Avoxi Quick Info
WH Score:
8.5
Pricing Score:
7.8
Feature Score:
7.7
Usability Score:
8.8
Company Size:All Sizes
Platforms:
Hermes360 Quick Info
WH Score:
6.3
Pricing Score:
6.3
Feature Score:
6.1
Usability Score:
5.8
Company Size:All Sizes
Platforms:

Pricing

Avoxi Pricing

N/A

Hermes360 Pricing
Price Range
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* Vendor does not share prices.

Features

Avoxi Features
  • Local Calling
  • Local Numbers
  • SIP Trunking
  • Bring Your Own Carrier (BYOC)
  • Caller ID
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Back
  • Call Queue
  • Call Barge
  • Call Whisper
  • Click-to-Call
  • Voicemail
  • Ring Groups
Hermes360 Features
  • Local Calling
  • Local Numbers
  • SIP Trunking
  • Bring Your Own Carrier (BYOC)
  • Caller ID
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Back
  • Call Queue
  • Call Barge
  • Call Whisper
  • Click-to-Call
  • Voicemail
  • Ring Groups

Pros & Cons

Avoxi Pros & Cons
Pros
  • Outstanding audio quality for DID service
  • Responsive and helpful customer support
  • User-friendly administration panel for easy DID management .
Cons
  • Previously, adding a new number required sending an email to my account manager (Note: This con has been addressed by Avoxi, as they now allow direct ordering through the dashboard).
Hermes360 Pros & Cons
Pros
  • This software has proven to be the best solution for all chat-related needs
  • It offers excellent functionality and features that enhance the overall chat experience.
Cons
  • One area for improvement is compatibility
  • It would be beneficial if the software could be used seamlessly on any browser, ensuring a consistent experience for all users.

Reviews

Avoxi Reviews
Top Favorable Review
T
Tuan
Reviewed on Jul 2, 2021

I highly recommend Avoxi as the best DID provider.

Outstanding audio quality for DID service. Responsive and helpful customer support. User-friendly administration panel for easy DID management

Desire for more control over codec and DTMF settings for each DID from the control panel, but it hasn't hindered my work

Top Critical Review
M
Michelle
Reviewed on Jul 2, 2021

Avoxi has been instrumental in resolving our communication challenges, especially with the availability of DIDs worldwide. This has greatly improved our ability to assist international customers. Setting up new numbers is a breeze, and the Avoxi team is always there to lend a helping hand.

They excel at finding specific DID numbers at competitive prices

Previously, adding a new number required sending an email to my account manager (Note: This con has been addressed by Avoxi, as they now allow direct ordering through the dashboard)

Hermes360 Reviews
Top Favorable Review
R
Ronnie
Reviewed on Jul 2, 2021

This product primarily focuses on managing Salesforce and caller information. It streamlines the process of handling customer interactions, allowing for efficient tracking and organization of data. As a result, it improves productivity and enhances customer service.

This software has proven to be the best solution for all chat-related needs. It offers excellent functionality and features that enhance the overall chat experience.

One area for improvement is compatibility. It would be beneficial if the software could be used seamlessly on any browser, ensuring a consistent experience for all users.

Top Critical Review
R
Ronnie
Reviewed on Jul 2, 2021

This product primarily focuses on managing Salesforce and caller information. It streamlines the process of handling customer interactions, allowing for efficient tracking and organization of data. As a result, it improves productivity and enhances customer service.

This software has proven to be the best solution for all chat-related needs. It offers excellent functionality and features that enhance the overall chat experience.

One area for improvement is compatibility. It would be beneficial if the software could be used seamlessly on any browser, ensuring a consistent experience for all users.

Alternatives

Avoxi Alternatives
Hermes360 Alternatives
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Avoxi vs. Hermes360: Detailed Comparison

Avoxi vs. Hermes360 Top Ratings & Reviews: Hermes360

In our rating and review comparison of Avoxi vs. Hermes360, Hermes360 has 1 user reviews and Avoxi has 6. The average star rating for Hermes360 is 5 while Avoxi has an average rating of 4.66. Hermes360 has more positive reviews than Avoxi. Comparing Avoxi vs. Hermes360 reviews, Hermes360 has stronger overall reviews.

Avoxi vs. Hermes360 Best Features & Functionality: Avoxi

Avoxi vs. Hermes360 both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Supported Channels, Reporting & Analytics, Language & Speech, Customizable Items, Collaboration Tools, File Management, Systems/Administrative, Data Migration, Identity and Access Management (IAM), Cybersecurity Features, Third-Party Integrations, Microsoft 365, Compliance Accreditations, After-Sales Service, Limits. In our feature comparison of Avoxi vs. Hermes360, Avoxi offers more of the most popular features and tools than Hermes360.

Avoxi vs. Hermes360 Best Pricing: Hermes360

In our pricing comparison of Avoxi vs. Hermes360, Hermes360's pricing starts at 0/month and is more affordable compared to Hermes360's starting cost of 0/month.

Avoxi vs. Hermes360 Best Usability: Avoxi

Our comparison of Avoxi vs. Hermes360 shows that Avoxi scores higher in usability for ease of use, ease of admin. Hermes360 scores higher in meets requirements, but Avoxi has the best scores overall for system usability.

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