In our comparison of Avoxi vs. Enghouse Interactive, Avoxi is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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I highly recommend Avoxi as the best DID provider.
Outstanding audio quality for DID service. Responsive and helpful customer support. User-friendly administration panel for easy DID management
Desire for more control over codec and DTMF settings for each DID from the control panel, but it hasn't hindered my work
Working with Enghouse Interactive is a pleasure. The project managers and consultants are very capable and accommodating, and our communication with them is excellent. The only problem we ever encountered was with EasyCIM last year, but it was quickly rectified.
Supportive staff
Had issues with EasyCIM in the past
Avoxi has been instrumental in resolving our communication challenges, especially with the availability of DIDs worldwide. This has greatly improved our ability to assist international customers. Setting up new numbers is a breeze, and the Avoxi team is always there to lend a helping hand.
They excel at finding specific DID numbers at competitive prices
Previously, adding a new number required sending an email to my account manager (Note: This con has been addressed by Avoxi, as they now allow direct ordering through the dashboard)
For our agents, Enghouse Interactive is a breeze! We save a ton of time and frustration because it's very simple to use and adjust to even without IT experience. This platform is a game-changer for our customer service efficiency since it enables our agents to manage calls from numerous lines and queues effortlessly.
I highly recommend Avoxi as the best DID provider.
Outstanding audio quality for DID service. Responsive and helpful customer support. User-friendly administration panel for easy DID management
Desire for more control over codec and DTMF settings for each DID from the control panel, but it hasn't hindered my work
Avoxi has been instrumental in resolving our communication challenges, especially with the availability of DIDs worldwide. This has greatly improved our ability to assist international customers. Setting up new numbers is a breeze, and the Avoxi team is always there to lend a helping hand.
They excel at finding specific DID numbers at competitive prices
Previously, adding a new number required sending an email to my account manager (Note: This con has been addressed by Avoxi, as they now allow direct ordering through the dashboard)
Working with Enghouse Interactive is a pleasure. The project managers and consultants are very capable and accommodating, and our communication with them is excellent. The only problem we ever encountered was with EasyCIM last year, but it was quickly rectified.
Supportive staff
Had issues with EasyCIM in the past
For our agents, Enghouse Interactive is a breeze! We save a ton of time and frustration because it's very simple to use and adjust to even without IT experience. This platform is a game-changer for our customer service efficiency since it enables our agents to manage calls from numerous lines and queues effortlessly.
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In our rating and review comparison of Avoxi vs. Enghouse Interactive, Avoxi has 6 user reviews and Enghouse Interactive has 17. The average star rating for Avoxi is 4.66 while Enghouse Interactive has an average rating of 3.82. Avoxi has more positive reviews than Enghouse Interactive. Comparing Avoxi vs. Enghouse Interactive reviews, Avoxi has stronger overall reviews.
Avoxi vs. Enghouse Interactive both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Supported Channels, Chat/IM Management, Reporting & Analytics, Customizable Items, Drag-and-Drop Builders/Designers, Data Management, Identity and Access Management (IAM), Cybersecurity Features, Governance, Risk, & Compliance (GRC), Integration Options, Third-Party Integrations, Compliance Accreditations, Content Management System (CMS) Features, Supported Technologies, After-Sales Service. In our feature comparison of Avoxi vs. Enghouse Interactive, Enghouse Interactive offers more of the most popular features and tools than Avoxi.
In our pricing comparison of Avoxi vs. Enghouse Interactive, Enghouse Interactive's pricing starts at 0/month and is more affordable compared to Enghouse Interactive's starting cost of 0/month.
Our comparison of Avoxi vs. Enghouse Interactive shows that Avoxi scores higher in usability for ease of use, meets requirements. Enghouse Interactive scores higher in learning curve, setup & support, ease of admin, but Avoxi has the best scores overall for system usability.
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