AIQUA vs. CXone: Which is Best? - Wheelhouse

AIQUA vs. CXone: Which is Best?

AIQUA vs. CXone Best Overall: CXone

In our comparison of AIQUA vs. CXone, CXone is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

AIQUA Quick Info
WH Score:
7.2
Pricing Score:
6.6
Feature Score:
7.0
Usability Score:
6.6
Company Size:All Sizes
Platforms:
CXone Quick Info
WH Score:
8.7
Pricing Score:
8.7
Feature Score:
8.5
Usability Score:
8.2
Company Size:All Sizes
Platforms:

Pricing

AIQUA Pricing
Price Range
Contact Us

* Vendor does not share prices.

CXone Pricing
Essential Suite
$135
per month
Core Suite
$169
per month
Complete Suite
$209
per month

Features

AIQUA Features
  • Customer Data Platform (CDP)
  • Customer Journey Mapping
  • Customer Lifecycle Management
  • Personalized Recommendations
  • Social Media Management
  • Churn Analysis
  • A/B Testing
  • Dashboard
  • CX Analytics
  • Buyer Intent Analysis
  • Campaign Monitoring
  • Engagement Analytics
  • Conversion Analytics
  • Text Analytics​
  • Audience Analytics
CXone Features
  • Customer Data Platform (CDP)
  • Customer Journey Mapping
  • Customer Lifecycle Management
  • Personalized Recommendations
  • Social Media Management
  • Churn Analysis
  • A/B Testing
  • Dashboard
  • CX Analytics
  • Buyer Intent Analysis
  • Campaign Monitoring
  • Engagement Analytics
  • Conversion Analytics
  • Text Analytics​
  • Audience Analytics

Pros & Cons

AIQUA Pros & Cons
Pros
    Cons
      CXone Pros & Cons
      Pros
      • It appears clean and modern, navigating it is simple and it has extremely clean buttons (all).
      Cons
      • In some instances, a softphone program is needed.

      Reviews

      AIQUA Reviews
      Top Favorable Review

      N/A

      Top Critical Review

      N/A

      CXone Reviews
      Top Favorable Review
      F
      Frankie
      Reviewed on Jul 2, 2021

      This software has been exceptional

      It appears clean and modern, navigating it is simple and it has extremely clean buttons (all).

      The Max Dialer has no statistics

      Top Critical Review
      L
      Louise
      Reviewed on Jul 2, 2021

      Using a single interface, I can keep all my client service staff occupied thanks to InContact. Switching between phone calls, emails, and chats is seamless. Altering the priorities per agent/per contact method to balance our workload while keeping agents engaged and contact times low is easy.

      The interface is easy, inbound and outbound calls, email, chat, etc.

      In some instances, a softphone program is needed

      Alternatives

      AIQUA Alternatives
      CXone Alternatives
      Add to Compare

      Add suggested to comparison

      AIQUA vs. CXone: Detailed Comparison

      AIQUA vs. CXone Top Ratings & Reviews: CXone

      In our rating and review comparison of AIQUA vs. CXone, CXone has 33 user reviews and AIQUA has 0. The average star rating for CXone is 4.15 while AIQUA has an average rating of 0.0. CXone has more positive reviews than AIQUA. Comparing AIQUA vs. CXone reviews, CXone has stronger overall reviews.

      AIQUA vs. CXone Best Features & Functionality: CXone

      AIQUA vs. CXone both offer a strong set of features and functionality including Customer Management, Conversational AI, Reporting & Analytics, Recording , Drag-and-Drop Builders/Designers, Workflow Automation, Workforce Optimization, Phone System Features, Supported Technologies, Call Management & Administration, Call Routing Types, Call Time Limits, Language & Speech, Chat/IM Management, Collaboration Tools, Supported Channels, File Management, Content Management, Data Management, Enhancements & Personalization, Compliance Accreditations, Governance, Risk, & Compliance (GRC), Systems/Administrative, After-Sales Service, Conferencing Capabilities, Remote Support Features, Portal Types. In our feature comparison of AIQUA vs. CXone, CXone offers more of the most popular features and tools than AIQUA.

      AIQUA vs. CXone Best Pricing: CXone

      In our pricing comparison of AIQUA vs. CXone, CXone's pricing starts at $135/month and is more affordable compared to CXone's starting cost of $135/month.

      AIQUA vs. CXone Best Usability: CXone

      Our comparison of AIQUA vs. CXone shows that CXone scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support, ease of admin. AIQUA scores higher in , but CXone has the best scores overall for system usability.

      The right software for your business

      Get your personalized recommendations now.