ERPs for Hospitality Industry

ERP software that’s especially built to serve the intricacies of the hotel and hospitality industry is adept at serving certain use cases that are key (as well as popular) herein. From keeping hotel supplies well stocked to understanding customers’ booking patterns, hospitality ERP vendors can deliver solutions that are uniquely customized to the needs, challenges and KPIs of every business - including smaller businesses.

Key use cases of hospitality ERP solutions

• Inventory management: Replenish supplies, whether it’s toiletries, linen or restaurant ingredients, through automated stock counting and order systems.
• Reservations management: Build intuitive workflows (ideally with the help of Robotic Process Automation tools) that centralize bookings from multiple channels such as third-party booking websites, social messaging, emails and via calls.
• Finance management and Point of Sale integrations: Streamline billing for multiple invoices straight from cash registers and PoS systems, so guests can pay in one go, and according to their preferred payment methods, upon checking out.
• Customer relationship management: Maintain centralized Customer Data Platforms (CDPs) that record customer interactions and transactions on a lifetime basis, including across multiple hospitality establishments within a chain (or across the world).
• Forecasting and other intelligent insights: Gather actionable insights from customer data, to predict fluctuations in demand depending on seasonality. Data pertaining to supplies and expenses can also be analyzed to determine the most reliable or affordable vendors, as well as conduct capacity planning for future orders.

Interested to see our full list of ERP software vendors? Visit our ERP software page for more.

Check out other software vendors that are oriented towards hospitality businesses, across other categories:

• Accounting software for hospitality
• Hotel phone systems
• Restaurant Point of Sale systems