Robotic Process Automation (RPA) Software

What is Robotic Process Automation (RPA)?

Robotic Process Automation (RPA) is a software system that mimics human capabilities (typically with AI and machine learning) to improve business processes by automating repetitive, manual tasks. RPA can be integrated with a company’s existing IT infrastructure and used across departments in various business platforms, systems, and apps. RPA software also constitutes a significant part of workflow automation tools, thanks to its AI and machine learning-powered capabilities.

RPA has many benefits, including:

  • Reducing errors in manual tasks through automation,
  • Improving employee efficiency and productivity,
  • Enhancing customer support efforts,
  • Ensuring compliance with industry regulations.

Key RPA Use Cases

  • Data Entry, Storage, & Extraction: RPA automates the process of collecting, extracting, and storing data with accuracy and efficiency. This improves data-entry accuracy and reduces human error inherent in processing and entering data into systems.
  • Customer Service: RPA automates repetitive, manual, rule-based customer support tasks such as creating accounts, processing refunds, sorting customer data, and routing customer inquiries to the correct department. This helps reduce errors and frees up agents’ time for more complex support issues, and to exclusively offer attention to select customers.
  • Task and Project Management: RPA is an inbuilt capability within many top project management tools, enabling teams to automatically assign tasks to the right team member, while also leveraging existing data to intelligently allocate resources and perform accurate capacity planning.
  • Human Resources & Payroll: RPA helps sort and organize the extensive employee data HR departments need to store employee records, as well as administrate payroll and benefits properly. Automating manual, repetitive tasks related to employee records and payroll processing frees up HR professionals to focus on improving workplace culture and driving employee productivity.
  • Recruitment: RPA automates recruitment by sourcing and processing resumes according to rules that define the key qualifications and skills required for various roles in an organization. This helps HR teams streamline the process of sorting through resumes to find qualified candidates.
  • Accounting & Finance: RPA is beneficial in accounting and finance departments because it can automate repetitive, manual processes to guarantee accuracy and efficiency in invoicing, account reconciliation, contract term validation, and compliance.
  • Sales Enablement & Automation: RPA supports sales teams by automating tasks within CRM systems, as well as intelligently filtering leads to help sales reps focus on prospecting and driving more business.

Top 10 Robotic Process Automation (RPA) Software

Automation Anywhere / ServiceNow / NVIDIA / Appian / Nintex / SAP Build Process Automation / SS&C Blue Prism / Neurala / CrossEngage / QuantumBlack

WH Score
9.2
Automation Anywhere
6reviews
Starting Price:N/A
Automation Anywhere is a security-first, intelligent automation platform that helps organizations automate end-to-end, company wide processes with Artificial Intelligence (AI), Machine Learning (ML), and Robotic Process Automation (RPA) tools that increase efficiency, enhance customer experience, an...
WH Score
8.3
ServiceNow
16reviews
Starting Price:N/A
ServiceNow helps enterprises to build cloud networks or software that can help them in administration, governance, or digital workflow management. ServiceNow has grown immensely popular because of all the talk that goes around business automation. ServiceNow is an American-based company operating fr...
WH Score
7.9
NVIDIA
0reviews
Starting Price:N/A
NVIDIA is an Artificial Intelligence (AI), Data Center, and Cloud Computing technology company that engineers the most advanced and sophisticated chips, systems, and software to help companies build and scale AI-powered operations. NVIDIA designs and manufactures Graphics Processing Units (GPUs), Ap...
WH Score
7.9
Appian
0reviews
Starting Price:N/A
Appian is a Business Process Automation platform that provides centralized, AI-powered tools for organizations to create, plan, and automate optimized workflows that drive business growth, while also supporting superior customer experiences. Appian’s user-friendly, low-code design enables orga...
WH Score
7.9
Nintex
0reviews
Starting Price:N/A
Nintex is a Process Management and Workflow Automation software that helps organizations optimize business processes with AI-powered workflow automation tools. Over 10,000 companies worldwide trust Nintex to perform process and workflow automation and power their digital transformation.
WH Score
7.9
SAP Build Process Automation

SAP Build Process Automation

0reviews
Starting Price:N/A
SAP Build Process Automation is a comprehensive software solution that offers a range of features designed to streamline and optimize business processes. One of the key features of this software is workflow management, which allows users to define, automate, and track the flow of tasks and activitie...
WH Score
7.9
SS&C Blue Prism
0reviews
Starting Price:N/A
SS&C Blue Prism offers a comprehensive suite of intelligent automation solutions that leverage generative AI and machine learning technologies. These solutions have garnered recognition from leading companies such as Western Union and Pfizer, who have successfully implemented Robotic Process Aut...
WH Score
7.9
Neurala
0reviews
Starting Price:N/A
Neurala's Vision AI software for industrial inspections is a cutting-edge solution designed to revolutionize quality control processes, reduce defects, and increase production rates in various industries. With its advanced technology and innovative features, Neurala's software offers a flexible and ...
WH Score
7.6
CrossEngage
0reviews
Starting Price:N/A
CrossEngage is a Customer Intelligence platform that leverages the power of Machine Learning (ML) to manage and analyze customer data, build predictive models, and create intelligent audience management processes that increase customer relationship potential and drive profits. CrossEngage offers ent...
WH Score
7.0
QuantumBlack
0reviews
Starting Price:N/A
QuantumBlack, AI by McKinsey, is a hybrid intelligence consulting and technology firm that combines data expertise, modern Artificial Intelligence (AI) technology, and creative, strategic human thinking to help companies transform data and achieve sustainable growth. QuantumBlack is at the center of...
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