Robotic Process Automation (RPA) Software

Robotic Process Automation (RPA) is a software system that mimics human capabilities (typically with AI and machine learning) to improve business processes by automating repetitive, manual tasks. RPA can be integrated with a company’s existing IT infrastructure and used across departments in various business platforms, systems, and apps. RPA software also constitutes a significant part of workflow automation tools, thanks to its AI and machine learning-powered capabilities.

RPA has many benefits, including:

• Reducing errors in manual tasks through automation,
• Improving employee efficiency and productivity,
• Enhancing customer support efforts,
• Ensuring compliance with industry regulations.

Key RPA Use Cases

• Data Entry, Storage, & Extraction: RPA automates the process of collecting, extracting, and storing data with accuracy and efficiency. This improves data-entry accuracy and reduces human error inherent in processing and entering data into systems.
• Customer Service: RPA automates repetitive, manual, rule-based customer support tasks such as creating accounts, processing refunds, sorting customer data, and routing customer inquiries to the correct department. This helps reduce errors and frees up agents’ time for more complex support issues, and to exclusively offer attention to select customers.
• Task and Project Management: RPA is an inbuilt capability within many top project management tools, enabling teams to automatically assign tasks to the right team member, while also leveraging existing data to intelligently allocate resources and perform accurate capacity planning.
• Human Resources & Payroll: RPA helps sort and organize the extensive employee data HR departments need to store employee records, as well as administrate payroll and benefits properly. Automating manual, repetitive tasks related to employee records and payroll processing frees up HR professionals to focus on improving workplace culture and driving employee productivity.
• Recruitment: RPA automates recruitment by sourcing and processing resumes according to rules that define the key qualifications and skills required for various roles in an organization. This helps HR teams streamline the process of sorting through resumes to find qualified candidates.
• Accounting & Finance: RPA is beneficial in accounting and finance departments because it can automate repetitive, manual processes to guarantee accuracy and efficiency in invoicing, account reconciliation, contract term validation, and compliance.
• Sales Enablement & Automation: RPA supports sales teams by automating tasks within CRM systems, as well as intelligently filtering leads to help sales reps focus on prospecting and driving more business.