CrossEngage Overview

CrossEngage is a Customer Intelligence platform that leverages the power of Machine Learning (ML) to manage and analyze customer data, build predictive models, and create intelligent audience management processes that increase customer relationship potential and drive profits. CrossEngage offers enterprise-grade security and gives organizations the insight and tools needed to maximize Customer Lifetime Value (CLV) and increase customer loyalty.

Key CrossEngage Features

• Customer Data Management: CrossEngage provides a unified customer database where organizations can improve every customer’s journey by tracking and managing customer information from online and offline data sources in real-time.
• No-Code Predictive Modeling: CrossEngage’s pre-built and custom predictive modeling tools do not require any coding, and provide customer data insights into CLV, customer retention, and churn rates.
• Predictive Audience Building: CrossEngage analyzes customer behavior and creates predictive models that can be used to anticipate customer activity, behaviors, and trends.  
• Data Activation: CrossEngage data and insights can be activated across an organization’s marketing channels to streamline data-driven decisions.
• Cross-Channel Customer Engagement & Campaign Management: CrossEngage provides a centralized system where companies can leverage customer data insights to build campaigns that support a positive and lucrative customer journey.
• Enterprise Security: CrossEngage offers enterprise-level security to their systems to ensure customer data privacy and company security.