Top Unify OpenScape Features

What are the Best Unify OpenScape Features?

Phone System Features

Inbound Calling
Outbound Calling
Softphone

Call Management & Administration

Call Back
Voicemail
IVR

Call Routing Types

Skills-Based Routing
Team-Based Routing

Customer Management

Customer Profiling

Supported Channels

Voice
Chat/IM
Email
Social Media

Chat/IM Management

Chatbots

Reporting & Analytics

Call Log Reports
Dashboard
Call Analytics

Language & Speech

Speech-to-Text
Speech Recognition

Customizable Items

Custom Workflows
Custom Reports

Systems/Administrative

Multiple Location Management
Agent Management

Identity and Access Management (IAM)

Role Based Access Control (RBAC)

Integration Options

APIs

Limits

User Limit

Have you used Unify OpenScape in the past?

Help other people find the right software by sharing your Unify OpenScape experience.

Popular Unify OpenScape Comparisons

Unify OpenScape

Salesforce Service Cloud

RingCentral Contact Center

More popular comparisons

Need help finding the right software?

Tell us what you're looking for and we'll offer you personalized software recommendations.

Best Unify OpenScape Alternatives

Salesforce Service Cloud

8.9

Centrical

9.3

VanillaSoft

9.1

RingCentral Contact Center

9.0

More Alternatives

Top Unify OpenScape Features

What are the Best Unify OpenScape Features?

Phone System Features

Call Management & Administration

Call Routing Types

Customer Management

Supported Channels

Chat/IM Management

Reporting & Analytics

Language & Speech

Customizable Items

Systems/Administrative

Identity and Access Management (IAM)

Integration Options

Limits

Have you used Unify OpenScape in the past?

Popular Unify OpenScape Comparisons

Need help finding the right software?

Best Unify OpenScape Alternatives

Explore Articles