In our comparison of RingCentral Contact Center vs. Unify OpenScape, RingCentral Contact Center is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
* Vendor does not share prices.
* Vendor does not share prices.
RingCentral helps with administrative duties such as handling calls and returning customer calls, streamlining communication processes and improving efficiency.
RingCentral allows the entire team to answer calls both in the office and remotely, tracks missed calls, and provides call recording capabilities. It also includes the ability to send text messages.
Making changes requires accessing the site rather than using the app, which can be inconvenient.
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RingCentral has greatly improved communication for me, both inside and outside the office. I can stay connected throughout the day, and the call ID feature enhances caller identification.
I appreciate that RingCentral allows for seamless communication whether using a mobile phone or an office phone. It provides the convenience of being able to receive calls on your mobile phone when you're out of the office, without revealing your mobile phone's actual number.
One area that RingCentral could improve upon is ensuring the stability of their call connections. Occasionally, there can be disruptions in the call, leading to a disconnection that takes time to reconnect.
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RingCentral helps with administrative duties such as handling calls and returning customer calls, streamlining communication processes and improving efficiency.
RingCentral allows the entire team to answer calls both in the office and remotely, tracks missed calls, and provides call recording capabilities. It also includes the ability to send text messages.
Making changes requires accessing the site rather than using the app, which can be inconvenient.
RingCentral has greatly improved communication for me, both inside and outside the office. I can stay connected throughout the day, and the call ID feature enhances caller identification.
I appreciate that RingCentral allows for seamless communication whether using a mobile phone or an office phone. It provides the convenience of being able to receive calls on your mobile phone when you're out of the office, without revealing your mobile phone's actual number.
One area that RingCentral could improve upon is ensuring the stability of their call connections. Occasionally, there can be disruptions in the call, leading to a disconnection that takes time to reconnect.
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In our rating and review comparison of RingCentral Contact Center vs. Unify OpenScape, RingCentral Contact Center has 27 user reviews and Unify OpenScape has 0. The average star rating for RingCentral Contact Center is 4 while Unify OpenScape has an average rating of 0.0. RingCentral Contact Center has more positive reviews than Unify OpenScape. Comparing RingCentral Contact Center vs. Unify OpenScape reviews, RingCentral Contact Center has stronger overall reviews.
RingCentral Contact Center vs. Unify OpenScape both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Customer Management, Reporting & Analytics, Recording , Drag-and-Drop Builders/Designers, Workflow Automation, Workforce Optimization, Customizable Items, Governance, Risk, & Compliance (GRC), Integration Options, Third-Party Integrations. In our feature comparison of RingCentral Contact Center vs. Unify OpenScape, RingCentral Contact Center offers more of the most popular features and tools than Unify OpenScape.
In our pricing comparison of RingCentral Contact Center vs. Unify OpenScape, Unify OpenScape's pricing starts at N/A/month and is more affordable compared to Unify OpenScape's starting cost of N/A/month.
Our comparison of RingCentral Contact Center vs. Unify OpenScape shows that RingCentral Contact Center scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support, ease of admin. Unify OpenScape scores higher in , but RingCentral Contact Center has the best scores overall for system usability.
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