TeamSupport
TeamSupport
5 reviews
WH Score
7.1

Top TeamSupport Features

What are the Best TeamSupport Features?

Supported Channels

  • Chat/IM
  • SMS
  • Email

Chat/IM Management

  • Chatbots

Language & Speech

  • Translations

Cash Flow Management

  • Revenue Management

Inventory Management

  • Item Tracking & Traceability

Reporting & Analytics

  • Service Analytics
  • Dashboard
  • Chat Reports
  • Sentiment Analysis
  • Customer Satisfaction Rating (CSAT)
  • Trend Reports

Customizable Items

  • Custom Workflows
  • Custom Widgets
  • Custom Branding

File Management

  • File Sharing

Portal Types

  • Customer/Client Portal

Systems/Administrative

  • SLA Management
  • Sandbox

Integration Options

  • APIs
  • SDKs

Third-Party Integrations

  • X
  • Slack
  • Dropbox
  • MailChimp
  • Zapier

Help Desk Features

  • Ticket Assign
  • Ticket Lifecycle Management

Compliance Accreditations

  • HIPAA
  • GDPR

After-Sales Service

  • Phone Support
  • Email Support
  • Chat Support
  • Technical Support
  • Product Guide/Manual

TeamSupport Top Features Related Review

F
Frank
Reviewed on 28 August 2023

Effective Ticket Tracking

This is a great product that works effectively, and the support is top-notch.

Pros
  • The ability to generate reports to view all tickets for my organization is a valuable feature.
Cons
  • Lack of the ability to include the same response for multiple tickets (duplicates)
  • Limited integration options with other software
View All TeamSupport Reviews

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