Tealeaf Overview

Tealeaf by Acoustic (formerly IBM Tealeaf) is an Experience Analytics platform that provides AI-powered analytics tools to help companies increase customer engagement, improve conversions, and drive revenue opportunities through customer loyalty. Tealeaf offers a variety of tools that go beyond traditional web analytics, such as heatmaps, digital journey analysis, and session analysis. Tealeaf provides advanced customer experience data and insights, detects anomalies, resolves customer issues, and optimizes customer processes.

Key Tealeaf Features and Capabilities

• Digital Journey Analytics: Tealeaf provides digital journey analytics to help companies pinpoint web visitor intent during the entire digital journey. Organizations can use these insights to make real-time decisions and take action to encourage conversions before the digital journey concludes.
• Heatmaps & Customer Interaction Analytics: Tealeaf provides customer heatmaps and visualizations to help companies understand customer behavior, identify how users are interacting with content, and highlight opportunities to increase retention and drive customer loyalty.
• Session Replay & Analytics: Tealeaf provides session replays that companies can use to examine the customer experience and digital journey from the user’s perspective. Session analytics provide real-time insights that organizations can use to gain insight into customer behaviors to improve customer experience, enhance the digital journey, and drive revenue.

Explore other CX products, from Acoustic:

• Acoustic Campaign (Marketing Automation)
• Acoustic Connect (Digital Experience Management - DXM)