Surfly
Surfly
82 reviews
WH Score
8.9

Top Surfly Features

What are the Best Surfly Features?

Surfly provides a wide array of features that establish it as a powerful solution for online collaboration and remote support. The platform prioritizes robust security measures, including audit trails, audit logs, and role-based access control, ensuring comprehensive activity tracking and monitoring. Surfly complies with industry standards such as ISO, HIPAA, GDPR, SOC, and PCI, instilling confidence in businesses across sectors by offering a safe and secure environment.

Surfly offers an extensive range of customization options to cater to individual business needs. Businesses can effortlessly brand the platform, utilize white labeling capabilities, and leverage the document designer tool to tailor it according to their unique requirements. The platform facilitates file capturing, sharing, and editing, promoting seamless collaboration among remote teams. 

Additional features include chat support, audio and video conferencing, and screen sharing, fostering effective communication and productive collaboration. Surfly prioritizes privacy with its privacy mode, screen blanking, and idle session timeout features, ensuring the protection of sensitive information at all times.

With its robust security measures, customization options, and extensive collaboration tools, Surfly is a valuable asset for businesses seeking to optimize their remote work capabilities.


Remote Support Features

  • Screen Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Session Pausing
  • Session Continuation
  • Session Transfer
  • Session Shadowing
  • Co-Browsing
  • Screen Blanking
  • Screen Locking
  • Remote Wake
  • Idle Session Timeout
  • Lock On Disconnect

Conferencing Capabilities

  • Audio Conferencing
  • Video Conferencing

Collaboration Tools

  • Screenshots
  • Annotations

File Management

  • File Sharing
  • File Transfers
  • File Editing

Signature Management

  • Digital Signatures

Reporting & Analytics

  • Audit Trail
  • Compliance Reports
  • Session Reports

Drag-and-Drop Builders/Designers

  • Document Designer

Data Management

  • Data Masking

Data Migration

  • Data Import
  • Data Export

Systems/Administrative

  • Agent Management
  • Centralized Console
  • Work Offline

Enhancements & Personalization

  • Privacy Mode

Customizable Items

  • Custom Branding

Identity and Access Management (IAM)

  • Role Based Access Control (RBAC)
  • Single Sign-On (SSO)
  • Session Management

Cybersecurity Features

  • IP Black/White List

Compliance Accreditations

  • SOC 1
  • HIPAA
  • GDPR
  • PCI
  • AICPA

After-Sales Service

  • Chat Support

Surfly Top Features Related Review


J
Jennifer
Reviewed on 9 June 2023

Revolutionize Customer Experience with Surfly: A Powerful Tool for Collaborating with Project Members.

Surfly has been instrumental in solving the challenge of conducting sales training remotely, especially during the COVID-19 pandemic when in-person meetings are not possible. Its features, such as video calls and product tutorials, have greatly facilitated remote sales activities and allowed for effective training sessions. This has helped me adapt to the current situation and continue my sales training efforts seamlessly.

Pros
  • I particularly appreciate the ability to conduct video calls with multiple participants simultaneously, which is amazing for conducting meetings or product tutorials to support remote sales.
Cons
  • I have no complaints or dislikes about Surfly
  • I am very happy with this tool and its performance.

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