In our comparison of Iperius Remote vs. Surfly, Iperius Remote is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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Provides a seamless experience, allowing effortless management of remote computers. While there is a minor issue with starting file transfers, overall, Iperius Remote is a great product. It has greatly benefited me by enabling quick and efficient support for my customers. With its help, I can promptly assist customers, providing effective remote support.
Ease of use for remote computer control. Remarkable efficiency. Seamless experience
Laggy file transfer initiation
Surfly solves the challenge of cobrowsing by allowing contact center agents to view customer web pages. This capability significantly enhances customer service by providing agents with real-time visibility into customers' browsing experiences. With Surfly, agents can assist customers more effectively, troubleshoot any issues, and provide personalized support. This ultimately leads to improved customer satisfaction and better overall service quality.
Surfly's ease of integration and its robust feature set are the aspects that I find most appealing. It offers seamless integration with existing systems and provides a comprehensive range of features.
While Surfly is generally user-friendly, the API documentation could be improved in terms of navigation. At times, I find it challenging to locate the information I need, leading me to open support tickets. However, I must note that Surfly's support team is highly responsive and helpful in addressing any inquiries or issues.
Iperius Remote has left a positive impression on me with its intuitive and user-friendly screen. Using the software has been a seamless experience. Throughout the one year of usage, I have not encountered any negatives. As a data security company, Iperius Remote has proven to be an efficient solution for our remote assistance needs.
Intuitive and user-friendly screen. Efficient management of multiple remote computers simultaneously. Collaborative management of remote computers
None
Surfly solves the problem of face-to-face communication for our business without the need for additional software downloads. This solution greatly benefits both our business and our clients.
Surfly has been incredibly helpful in assisting my company with demos and walkthroughs of their technology. I haven't encountered another company that is as friendly and shares the same values as my own. Their product speaks for itself, and we are eager to start using it in the future. I have already recommended Surfly to friends in the industry due to the positive experience.
None
Provides a seamless experience, allowing effortless management of remote computers. While there is a minor issue with starting file transfers, overall, Iperius Remote is a great product. It has greatly benefited me by enabling quick and efficient support for my customers. With its help, I can promptly assist customers, providing effective remote support.
Ease of use for remote computer control. Remarkable efficiency. Seamless experience
Laggy file transfer initiation
Iperius Remote has left a positive impression on me with its intuitive and user-friendly screen. Using the software has been a seamless experience. Throughout the one year of usage, I have not encountered any negatives. As a data security company, Iperius Remote has proven to be an efficient solution for our remote assistance needs.
Intuitive and user-friendly screen. Efficient management of multiple remote computers simultaneously. Collaborative management of remote computers
None
Surfly solves the challenge of cobrowsing by allowing contact center agents to view customer web pages. This capability significantly enhances customer service by providing agents with real-time visibility into customers' browsing experiences. With Surfly, agents can assist customers more effectively, troubleshoot any issues, and provide personalized support. This ultimately leads to improved customer satisfaction and better overall service quality.
Surfly's ease of integration and its robust feature set are the aspects that I find most appealing. It offers seamless integration with existing systems and provides a comprehensive range of features.
While Surfly is generally user-friendly, the API documentation could be improved in terms of navigation. At times, I find it challenging to locate the information I need, leading me to open support tickets. However, I must note that Surfly's support team is highly responsive and helpful in addressing any inquiries or issues.
Surfly solves the problem of face-to-face communication for our business without the need for additional software downloads. This solution greatly benefits both our business and our clients.
Surfly has been incredibly helpful in assisting my company with demos and walkthroughs of their technology. I haven't encountered another company that is as friendly and shares the same values as my own. Their product speaks for itself, and we are eager to start using it in the future. I have already recommended Surfly to friends in the industry due to the positive experience.
None
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In our rating and review comparison of Iperius Remote vs. Surfly, Surfly has 82 user reviews and Iperius Remote has 54. The average star rating for Surfly is 4.65 while Iperius Remote has an average rating of 4.5. Surfly has more positive reviews than Iperius Remote. Comparing Iperius Remote vs. Surfly reviews, Surfly has stronger overall reviews.
Iperius Remote vs. Surfly both offer a strong set of features and functionality including Remote Support Features, Chat/IM Management, Reporting & Analytics, Recording , Systems/Administrative, Customizable Items, Cybersecurity Features, Compliance Accreditations, Contact Management, Limits. In our feature comparison of Iperius Remote vs. Surfly, Iperius Remote offers more of the most popular features and tools than Surfly.
In our pricing comparison of Iperius Remote vs. Surfly, Surfly's pricing starts at N/A/month and is more affordable compared to Surfly's starting cost of N/A/month.
Our comparison of Iperius Remote vs. Surfly shows that Iperius Remote scores higher in usability for ease of use. Surfly scores higher in meets requirements, learning curve, setup & support, quality of support, ease of admin, but Iperius Remote has the best scores overall for system usability.
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