In our comparison of EV Reach vs. Surfly, EV Reach is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
* Vendor does not share prices.
* Vendor does not share prices.
EV Reach effectively solves the problem of remotely accessing home-based user machines, which was a difficulty before implementing it. This capability greatly enhances remote support and enables efficient troubleshooting and assistance to users working from home. Overall, EV Reach significantly improves the productivity and effectiveness of IT management in this regard.
One of the standout features of EV Reach is its ability to provide a comprehensive overview of your IT infrastructure. It offers valuable tools for effective management and control.
One drawback of EV Reach is the initial complexity of deploying software packages, which requires some time to become accustomed to. However, with practice, this becomes less challenging.
Surfly solves the challenge of cobrowsing by allowing contact center agents to view customer web pages. This capability significantly enhances customer service by providing agents with real-time visibility into customers' browsing experiences. With Surfly, agents can assist customers more effectively, troubleshoot any issues, and provide personalized support. This ultimately leads to improved customer satisfaction and better overall service quality.
Surfly's ease of integration and its robust feature set are the aspects that I find most appealing. It offers seamless integration with existing systems and provides a comprehensive range of features.
While Surfly is generally user-friendly, the API documentation could be improved in terms of navigation. At times, I find it challenging to locate the information I need, leading me to open support tickets. However, I must note that Surfly's support team is highly responsive and helpful in addressing any inquiries or issues.
EV Reach effectively addresses the needs of remoting and technical support for colleagues. It allows you to remotely access and assist their devices, making it easier to provide timely and efficient support whenever needed.
As a Tech Lead, I find Goverlan Reach to be the best application I have come across for remote access. It greatly assists me in my role, enabling smooth and efficient remote operations.
To date, I have not encountered any downsides or issues with EV Reach. Everything works well and meets my expectations.
Surfly solves the problem of face-to-face communication for our business without the need for additional software downloads. This solution greatly benefits both our business and our clients.
Surfly has been incredibly helpful in assisting my company with demos and walkthroughs of their technology. I haven't encountered another company that is as friendly and shares the same values as my own. Their product speaks for itself, and we are eager to start using it in the future. I have already recommended Surfly to friends in the industry due to the positive experience.
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EV Reach effectively solves the problem of remotely accessing home-based user machines, which was a difficulty before implementing it. This capability greatly enhances remote support and enables efficient troubleshooting and assistance to users working from home. Overall, EV Reach significantly improves the productivity and effectiveness of IT management in this regard.
One of the standout features of EV Reach is its ability to provide a comprehensive overview of your IT infrastructure. It offers valuable tools for effective management and control.
One drawback of EV Reach is the initial complexity of deploying software packages, which requires some time to become accustomed to. However, with practice, this becomes less challenging.
EV Reach effectively addresses the needs of remoting and technical support for colleagues. It allows you to remotely access and assist their devices, making it easier to provide timely and efficient support whenever needed.
As a Tech Lead, I find Goverlan Reach to be the best application I have come across for remote access. It greatly assists me in my role, enabling smooth and efficient remote operations.
To date, I have not encountered any downsides or issues with EV Reach. Everything works well and meets my expectations.
Surfly solves the challenge of cobrowsing by allowing contact center agents to view customer web pages. This capability significantly enhances customer service by providing agents with real-time visibility into customers' browsing experiences. With Surfly, agents can assist customers more effectively, troubleshoot any issues, and provide personalized support. This ultimately leads to improved customer satisfaction and better overall service quality.
Surfly's ease of integration and its robust feature set are the aspects that I find most appealing. It offers seamless integration with existing systems and provides a comprehensive range of features.
While Surfly is generally user-friendly, the API documentation could be improved in terms of navigation. At times, I find it challenging to locate the information I need, leading me to open support tickets. However, I must note that Surfly's support team is highly responsive and helpful in addressing any inquiries or issues.
Surfly solves the problem of face-to-face communication for our business without the need for additional software downloads. This solution greatly benefits both our business and our clients.
Surfly has been incredibly helpful in assisting my company with demos and walkthroughs of their technology. I haven't encountered another company that is as friendly and shares the same values as my own. Their product speaks for itself, and we are eager to start using it in the future. I have already recommended Surfly to friends in the industry due to the positive experience.
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In our rating and review comparison of EV Reach vs. Surfly, Surfly has 82 user reviews and EV Reach has 18. The average star rating for Surfly is 4.65 while EV Reach has an average rating of 4.55. Surfly has more positive reviews than EV Reach. Comparing EV Reach vs. Surfly reviews, Surfly has stronger overall reviews.
EV Reach vs. Surfly both offer a strong set of features and functionality including Remote Support Features, Help Desk Features, Chat/IM Management, Collaboration Tools, File Management, Reporting & Analytics, Recording , Drag-and-Drop Builders/Designers, Report Management, Systems/Administrative, Customizable Items, Identity and Access Management (IAM), Password Management, Third-Party Integrations, Cybersecurity Features, Appointments/Scheduling, Workflow Automation, After-Sales Service. In our feature comparison of EV Reach vs. Surfly, EV Reach offers more of the most popular features and tools than Surfly.
In our pricing comparison of EV Reach vs. Surfly, Surfly's pricing starts at N/A/month and is more affordable compared to Surfly's starting cost of N/A/month.
Our comparison of EV Reach vs. Surfly shows that EV Reach scores higher in usability for meets requirements, setup & support, quality of support, ease of admin. Surfly scores higher in ease of use, learning curve, but EV Reach has the best scores overall for system usability.
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