Prices can vary greatly based on features needed, support and customization requests. Knowing what you're after helps vendors give you the most fair price.
Artificial Intelligence (AI)
Machine Learning (ML)
Deep Learning
Generative AI
Conversation Intelligence (CI)
Natural Language Processing (NLP)
Large Language Models (LLMs)
Contextual Interactions
Intent Discovery
Chatbots
Virtual Assistant
Forecasting
CX Analytics
Sentiment Analysis
Buyer Intent Analysis
Conversation Analytics
Engagement Analytics
Customer Satisfaction Rating (CSAT)
Text Analytics
360° Customer View
Customer Profiling
Customer Journey Mapping
Case Management
Complaint/Feedback Management
Workflow Builder
Email Automation
Voice
Chat/IM
SMS
Email
Social Media
Knowledge Base
Low-Code/No-Code Development
APIs
Salesforce
WhatsApp
NetSuite
Zendesk
Freshdesk
Facebook
SAP
Slack
HubSpot
ServiceNow
Okta
Kustomer
Freshworks
Shopify
Instagram
LivePerson
Genesys
Twilio
Microsoft Teams
Custom Workflows
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