Netomi Overview

Netomi is an AI Customer Experience platform that leverages conversational AI and generative AI technologies to help organizations provide personalized customer experiences and enhance omnichannel engagement. Netomi can automatically resolve 80% of common customer service questions and tasks, which reduces customer wait times, improves customer satisfaction, increases agent productivity, and reduces costs. Netomi’s user-friendly, no-code platform supports all service channels, including email, chat, social, voice, and messaging in over 100 languages.

Key Netomi Capabilities

The key Netomi features and capabilities include the following:

• Conversational AI: Netomi provides Conversational AI tools that empower support agents to deliver exceptional, personalized customer experiences.
• Autopilot: Netomi automatically handles routine customer questions and requests.
• Copilot: Netomi provides real-time assistance to agents who are handling complex customer questions.
• Omnichannel AI: Netomi offers AI-first support tools for email, social, voice, and chat.
• Analytics: Netomi analyzes customer interaction and business data to provide valuable insights for opportunities and improvements.
• Conversational Interfaces: Netomi provides conversational access to company knowledge bases so agents can resolve customer inquiries quickly.
• Generative AI Integration: Organizations can integrate Netomi’s generative AI stack across their communication channels, contact center software, CX platforms, and other business systems to provide employees with all the tools needed to create meaningful, engaging, and profitable customer experiences.