Netomi

Netomi

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WH Score

7.9

Top Netomi Features

What are the Best Netomi Features?

Supported Technologies

Artificial Intelligence (AI)
Machine Learning (ML)
Deep Learning
Generative AI
Conversation Intelligence (CI)
Natural Language Processing (NLP)
Large Language Models (LLMs)

Conversational AI

Contextual Interactions
Intent Discovery

Chat/IM Management

Chatbots

Collaboration Tools

Virtual Assistant

Reporting & Analytics

Forecasting
CX Analytics
Sentiment Analysis
Buyer Intent Analysis
Conversation Analytics
Engagement Analytics
Customer Satisfaction Rating (CSAT)
Text Analytics
360° Customer View

Customer Management

Customer Profiling
Customer Journey Mapping
Case Management
Complaint/Feedback Management

Drag-and-Drop Builders/Designers

Workflow Builder

Workflow Automation

Email Automation

Supported Channels

Voice
Chat/IM
SMS
Email
Social Media

Systems/Administrative

Knowledge Base
Low-Code/No-Code Development

Integration Options

APIs

Third-Party Integrations

Salesforce
WhatsApp
NetSuite
Zendesk
Freshdesk
Facebook
SAP
Slack
HubSpot
ServiceNow
Okta
Kustomer
Freshworks
Shopify
Instagram
LivePerson
Genesys
Twilio

Microsoft 365

Microsoft Teams

Customizable Items

Custom Workflows

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