LogMeIn Rescue by GoTo
LogMeIn Rescue by GoTo
79 reviews
WH Score
8.9

Top LogMeIn Rescue by GoTo Features

What are the Best LogMeIn Rescue by GoTo Features?

Experience seamless remote support with Rescue's powerful features.

  • Remote Control: Take control of end-user devices, perform tasks, and automate frequent actions with scripting, saving time and effort.
  • Remote Diagnostics: Quickly identify issues by accessing a concise summary of processes, services, and applications on the end user's device, eliminating the need for tedious exploration. 
  • Unattended Access: Deploy exclusive access to devices, allowing technicians to connect and resolve issues even when users are not present. Check-in later if necessary, ensuring efficient problem-solving during user downtime.
  • Reboot and Reconnect: Provide uninterrupted support with instant reboots and immediate reconnection. You can restart devices seamlessly during a Rescue session, even in unattended or safe mode.
  • Customizable Chat Support: Engage with end users in a branded experience on your website, eliminating the need for app downloads. Language barriers are overcome with live translation services, enabling multi-lingual support.
  • Technician Collaboration: Collaborate effortlessly by bringing in expert technicians from your team or external contractors without additional licenses.
  • Multi-Session Handling: Optimize resources by supporting multiple users simultaneously. Toggle between up to 10 sessions, ensuring efficient support for various processes at once.

Remote Support Features

  • Screen Sharing
  • Camera Sharing
  • Keyboard/Mouse Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Multi-Agent Sessions
  • Multi-Session Handling
  • Session Pausing
  • Session Continuation
  • Session Transfer
  • Session Sharing
  • Session Shadowing
  • Co-Browsing
  • Swap Screens
  • Sound Capture
  • Remote Printing
  • Screen Blanking
  • Screen Locking
  • Script Library
  • Remote Wake
  • Idle Session Timeout
  • Reboot and Reconnect
  • Lock On Disconnect
  • Prevent System Sleep/Lock/Disconnect
  • Power Management

Chat/IM Management

  • Group Chat
  • Private Chat

Device Management

  • Device Discovery
  • Device Control
  • Device Isolation
  • Device Lockdown
  • Lock & Delete Lost/Stolen Devices
  • Bring Your Own Device (BYOD)
  • Device Lifecycle Management

Collaboration Tools

  • Notes
  • Screenshots

File Management

  • File Sharing
  • File Transfers

Reporting & Analytics

  • Activity Logs
  • Audit Trail
  • Vulnerability Assessments
  • Dashboard
  • Diagnostic Reports
  • Device Analytics
  • Session Reports
  • Connection Reports

Recording

  • Session Recording

Drag-and-Drop Builders/Designers

  • Report Builder

Report Management

  • Report Filters
  • Report Sharing
  • Report Publishing

Data Migration

  • Data Export

Systems/Administrative

  • Remote Monitoring & Management (RMM)
  • Administrator Management
  • Administrator Console
  • Agent Management
  • Agent Console
  • Centralized Console
  • Segmentation/Grouping

Sync/Refresh

  • Contact Sync

Customizable Items

  • Custom Fields
  • Custom Reports
  • Custom Branding

Identity and Access Management (IAM)

  • User Provisioning/Deprovisioning
  • Role Based Access Control (RBAC)
  • Single Sign-On (SSO)
  • Multi-Factor Authentication (MFA)
  • App-Based Authentication
  • PIN-Based Access
  • Clientless Access
  • Guest Access
  • One-Time Use Links
  • Session Management

Integration Options

  • APIs
  • SDKs

Third-Party Integrations

  • ServiceNow
  • Active Directory

Cybersecurity Features

  • Encryption
  • IP Black/White List

Compliance Accreditations

  • SOC 1
  • HIPAA
  • GDPR

Contact Management

  • Contact Database

Appointments/Scheduling

  • Session Scheduling

After-Sales Service

  • Phone Support
  • Email Support
  • Chat Support
  • Technical Support
  • Developer Support
  • Product Guide/Manual
  • Training/Tutorial
  • Dedicated Account Manager

LogMeIn Rescue by GoTo Top Features Related Review


J
Julia
Reviewed on 25 May 2023

Nice app, very helpful

Everything was excellent, and I highly recommend everyone to give it a try.

Pros
  • Great support tools.
Cons
  • None.

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