Liveops
Liveops
5 reviews
WH Score
7.9

Top Liveops Features

What are the Best Liveops Features?


Phone System Features

  • Inbound Calling
  • Outbound Calling

Call Management & Administration

  • Voicemail
  • IVR
  • Auto Attendant

Call Routing Types

  • Omnichannel Routing
  • Voicemail Routing

Customer Management

  • Case Management

Supported Channels

  • Voice
  • Chat/IM
  • SMS
  • Email
  • Social Media

Chat/IM Management

  • Chatbots

Conferencing Capabilities

  • Audio Conferencing
  • Video Conferencing

Language & Speech

  • Speech-to-Text

Customizable Items

  • Custom Reports

Systems/Administrative

  • Knowledge Base
  • Agent Management

Cybersecurity Features

  • Data Security

Course Management

  • Course Library

Workforce Optimization

  • Performance Management

After-Sales Service

  • Email Support
  • Chat Support
  • FAQs

Liveops Top Features Related Review


S
Sadie
Reviewed on 25 August 2023

Reliable Solution for Secure Record Management

This product lives up to its promises. It provides a secure platform for saving numerous records, allowing for easy updates when needed. It's remarkably flexible and user-friendly, and the upgrades come swiftly.

Pros
  • The automatic record logging and fast dialing features have proven invaluable in handling multiple client calls.
Cons
  • Improving integration capabilities with other systems would enhance the overall usability

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