In our comparison of Liveops vs. RingCentral Contact Center, RingCentral Contact Center is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
* Vendor does not share prices.
* Vendor does not share prices.
This provider offers a user-friendly tool for efficiently retrieving critical data. Live operations are straightforward, requiring minimal training for seamless utilization. Its intuitive interface allows anyone to quickly locate order details, courier information, or customer order history.
The platform excels in providing easy access to order details, ensuring that crucial information is readily available for reference.
The complexity of security passwords might be simplified to enhance user accessibility without compromising safety measures.
RingCentral helps with administrative duties such as handling calls and returning customer calls, streamlining communication processes and improving efficiency.
RingCentral allows the entire team to answer calls both in the office and remotely, tracks missed calls, and provides call recording capabilities. It also includes the ability to send text messages.
Making changes requires accessing the site rather than using the app, which can be inconvenient.
The team has consistently demonstrated a willingness to assist with any challenges I've faced. This level of support greatly enhances the overall experience with the product.
Its high configurability empowers me to create unique processes.
None
RingCentral has greatly improved communication for me, both inside and outside the office. I can stay connected throughout the day, and the call ID feature enhances caller identification.
I appreciate that RingCentral allows for seamless communication whether using a mobile phone or an office phone. It provides the convenience of being able to receive calls on your mobile phone when you're out of the office, without revealing your mobile phone's actual number.
One area that RingCentral could improve upon is ensuring the stability of their call connections. Occasionally, there can be disruptions in the call, leading to a disconnection that takes time to reconnect.
This provider offers a user-friendly tool for efficiently retrieving critical data. Live operations are straightforward, requiring minimal training for seamless utilization. Its intuitive interface allows anyone to quickly locate order details, courier information, or customer order history.
The platform excels in providing easy access to order details, ensuring that crucial information is readily available for reference.
The complexity of security passwords might be simplified to enhance user accessibility without compromising safety measures.
The team has consistently demonstrated a willingness to assist with any challenges I've faced. This level of support greatly enhances the overall experience with the product.
Its high configurability empowers me to create unique processes.
None
RingCentral helps with administrative duties such as handling calls and returning customer calls, streamlining communication processes and improving efficiency.
RingCentral allows the entire team to answer calls both in the office and remotely, tracks missed calls, and provides call recording capabilities. It also includes the ability to send text messages.
Making changes requires accessing the site rather than using the app, which can be inconvenient.
RingCentral has greatly improved communication for me, both inside and outside the office. I can stay connected throughout the day, and the call ID feature enhances caller identification.
I appreciate that RingCentral allows for seamless communication whether using a mobile phone or an office phone. It provides the convenience of being able to receive calls on your mobile phone when you're out of the office, without revealing your mobile phone's actual number.
One area that RingCentral could improve upon is ensuring the stability of their call connections. Occasionally, there can be disruptions in the call, leading to a disconnection that takes time to reconnect.
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In our rating and review comparison of Liveops vs. RingCentral Contact Center, Liveops has 5 user reviews and RingCentral Contact Center has 27. The average star rating for Liveops is 4.4 while RingCentral Contact Center has an average rating of 4. Liveops has more positive reviews than RingCentral Contact Center. Comparing Liveops vs. RingCentral Contact Center reviews, Liveops has stronger overall reviews.
Liveops vs. RingCentral Contact Center both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Customer Management, Reporting & Analytics, Recording , Drag-and-Drop Builders/Designers, Workflow Automation, Workforce Optimization, Customizable Items, Governance, Risk, & Compliance (GRC), Integration Options, Third-Party Integrations. In our feature comparison of Liveops vs. RingCentral Contact Center, RingCentral Contact Center offers more of the most popular features and tools than Liveops.
In our pricing comparison of Liveops vs. RingCentral Contact Center, RingCentral Contact Center's pricing starts at N/A/month and is more affordable compared to RingCentral Contact Center's starting cost of N/A/month.
Our comparison of Liveops vs. RingCentral Contact Center shows that RingCentral Contact Center scores higher in usability for ease of use, meets requirements, setup & support, quality of support, ease of admin. Liveops scores higher in learning curve, but RingCentral Contact Center has the best scores overall for system usability.
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