Top FuseDesk Features

What are the Best FuseDesk Features?

Help Desk Features

Ticket Assign
Ticket Tagging
Ticket Queuing
Ticket Linking
Ticket Routing
Ticket Transfer
Ticket Sharing
Ticket Merge
Ticket Split
Ticket Rating

Supported Channels

Voice
Chat/IM
SMS
Email
Social Media

Accounting Features

Invoicing & Billing
Sales & Purchase Orders

File Management

File Transfers
File Attachments

Call Management & Administration

Voicemail
Automatic Call Distribution (ACD)

Collaboration Tools

Notes

Language & Speech

Speech-to-Text

Customizable Items

Custom Templates
Custom Branding

Reporting & Analytics

Service Analytics
Status Tracking
Case/Ticket Analytics

Data Management

Data Retention

Systems/Administrative

Administrator Management
Administrator Console
Agent Management
Agent Console
Centralized Console
Work Offline
Bulk Actions

Third-Party Integrations

Facebook
Facebook Messenger
X
Keap
Grasshopper
Twilio
PlusThis

Limits

Departments

FuseDesk Top Features Related Review

Dorothy

Reviewed on 9 February 2020

The integration between Infusionsoft and Fusedesk is so well that all cases of Fusedesk can be viewed through Infusionsoft. Thus, Fusedesk has made it simple for us to respond to the customer support requests.

Pros

The central support email feature for customer service is amazing
The cases can then be distributed among our many staff members.

Cons

Whenever a customer is marked as unsubscribed in Infusionsoft, it is not possible to respond to their support request via Fusedesk
It is so sad that even Fusedesk cannot do anything about it.

View All FuseDesk Reviews