FuseDesk vs. Vision Help Desk: Which is Best?

FuseDesk vs. Vision Help Desk: Which is Best?

FuseDesk vs. Vision Help Desk Best Overall: Vision Help Desk

In our comparison of FuseDesk vs. Vision Help Desk, Vision Help Desk is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

FuseDesk Quick Info
WH Score:
5.9
Pricing Score:
5.9
Feature Score:
5.8
Usability Score:
5.5
Company Size:All Sizes
Platforms:
Vision Help Desk Quick Info
WH Score:
9.1
Pricing Score:
8.5
Feature Score:
9.0
Usability Score:
8.7
Company Size:All Sizes
Platforms:

Pricing

FuseDesk Pricing
Free
Free
per user / per month
Lite
$390
per user / per year
Pro
$490
per user / per year
Enterprise
$590
per user / per year
Vision Help Desk Pricing
Starter Help Desk
$12
per user / per month
Pro Help Desk
$20
per user / per month
Satellite Help Desk
$24
per user / per month
Pro Service Desk
$32
per user / per month
Enterprise Service Desk
$48
per user / per month

Features

FuseDesk Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Screen Sharing
  • Voice
  • Chat/IM
  • SMS
  • Email
Vision Help Desk Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Screen Sharing
  • Voice
  • Chat/IM
  • SMS
  • Email

Pros & Cons

FuseDesk Pros & Cons
Pros
  • The central support email feature for customer service is amazing
  • The cases can then be distributed among our many staff members.
Cons
  • Whenever a customer is marked as unsubscribed in Infusionsoft, it is not possible to respond to their support request via Fusedesk
  • It is so sad that even Fusedesk cannot do anything about it.
Vision Help Desk Pros & Cons
Pros
  • The amount of features are vast, it is inexpensive, the connectors are many, and it has exceptional client support.
Cons
  • The UI could be better
  • The app sometimes crashes back to Inbox when attempting to set an item, group, subgroup, etc.

Reviews

FuseDesk Reviews
Top Favorable Review
D
Dorothy
Reviewed on Jul 2, 2021

The integration between Infusionsoft and Fusedesk is so well that all cases of Fusedesk can be viewed through Infusionsoft. Thus, Fusedesk has made it simple for us to respond to the customer support requests.

The central support email feature for customer service is amazing. The cases can then be distributed among our many staff members.

Whenever a customer is marked as unsubscribed in Infusionsoft, it is not possible to respond to their support request via Fusedesk. It is so sad that even Fusedesk cannot do anything about it.

Top Critical Review
D
Dorothy
Reviewed on Jul 2, 2021

The integration between Infusionsoft and Fusedesk is so well that all cases of Fusedesk can be viewed through Infusionsoft. Thus, Fusedesk has made it simple for us to respond to the customer support requests.

The central support email feature for customer service is amazing. The cases can then be distributed among our many staff members.

Whenever a customer is marked as unsubscribed in Infusionsoft, it is not possible to respond to their support request via Fusedesk. It is so sad that even Fusedesk cannot do anything about it.

Vision Help Desk Reviews
Top Favorable Review
W
Wanda
Reviewed on Jul 2, 2021

So far, we’ve had a great experience with this software. During installation and answering questions, we had an extremely useful Vision Helpdesk support team.

The amount of features are vast, it is inexpensive, the connectors are many, and it has exceptional client support.

Plenty of work is required on the mobile app, the mobile app can’t be interacted with Android despite loading the app. If you tap on anything, it crashes after logging in on iOS.

Top Critical Review
G
Glenda
Reviewed on Jul 2, 2021

Has a fantastic free plan, it is fairly priced, using it is simple, accessing and updating tickets is ever possible, it is worth its price, and its font looks appealing.

The UI could be better. The app sometimes crashes back to Inbox when attempting to set an item, group, subgroup, etc.

Alternatives

FuseDesk Alternatives
Vision Help Desk Alternatives
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FuseDesk vs. Vision Help Desk: Detailed Comparison

FuseDesk vs. Vision Help Desk Top Ratings & Reviews: Vision Help Desk

In our rating and review comparison of FuseDesk vs. Vision Help Desk, Vision Help Desk has 10 user reviews and FuseDesk has 1. The average star rating for Vision Help Desk is 4.4 while FuseDesk has an average rating of 4. Vision Help Desk has more positive reviews than FuseDesk. Comparing FuseDesk vs. Vision Help Desk reviews, Vision Help Desk has stronger overall reviews.

FuseDesk vs. Vision Help Desk Best Features & Functionality: Vision Help Desk

FuseDesk vs. Vision Help Desk both offer a strong set of features and functionality including Help Desk Features, Remote Support Features, Supported Channels, Accounting Features, File Management, Portal Types, Task Management, Collaboration Tools, Reminders/Alerts, Workflow Automation, Language & Speech, Customizable Items, Reporting & Analytics, Data Management, Systems/Administrative, Identity and Access Management (IAM), Password Management, Cybersecurity Features, Integration Options, Third-Party Integrations, Compliance Accreditations, Course Management, After-Sales Service. In our feature comparison of FuseDesk vs. Vision Help Desk, Vision Help Desk offers more of the most popular features and tools than FuseDesk.

FuseDesk vs. Vision Help Desk Best Pricing: Vision Help Desk

In our pricing comparison of FuseDesk vs. Vision Help Desk, Vision Help Desk's pricing starts at $12/month and is more affordable compared to Vision Help Desk's starting cost of $12/month.

FuseDesk vs. Vision Help Desk Best Usability: Vision Help Desk

Our comparison of FuseDesk vs. Vision Help Desk shows that Vision Help Desk scores higher in usability for ease of use, meets requirements, learning curve, setup & support, ease of admin. FuseDesk scores higher in , but Vision Help Desk has the best scores overall for system usability.

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