FixMe.IT is a feature-rich remote support software that offers a comprehensive set of tools to enhance efficiency and security in remote support sessions, among the standout features of FixMe.IT are the Whiteboard, Two Factor Authentication (2FA), Instant Chat, Multi-Monitor Navigation, and Two-way desktop sharing.
The Whiteboard feature enables remote technicians to annotate the screen during a session, facilitating clear communication and easier explanation of complex issues to clients. With the Two Factor Authentication (2FA) feature, an additional layer of security is added to remote sessions, ensuring that only authorized users can access the system, safeguarding sensitive data.
Real-time communication is made seamless with the Instant Chat feature, enabling technicians and clients to communicate effectively and resolve issues promptly. The Multi-Monitor Navigation feature allows technicians to switch between multiple monitors during a remote session, optimizing productivity. The Two-way desktop sharing feature enables both parties to share control of the desktop, promoting seamless collaboration and problem-solving.
Additionally, FixMe.IT offers a range of other noteworthy features, including:
These features contribute to an enhanced remote support experience, ensuring efficient file transfer, compatibility with older operating systems, synchronized clipboards, session recording for documentation, effective management of policies and agents, streamlined processes with bulk actions, and robust encryption for secure data transmission.
With FixMe.IT, remote support becomes a seamless and secure experience, empowering technicians and clients alike. Its extensive feature set caters to the diverse needs of remote support sessions, providing advanced functionalities to enhance collaboration, security, and productivity.
I provide support for one of my clients who has approximately 25 computers spread across different locations, including home offices and a main office protected by a firewall. FixMe.IT works flawlessly, and I haven't encountered any issues with the firewalls. One feature I particularly love is the ability to rename the endpoint name on the go, allowing me to easily identify each machine.
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