FixMe.IT
FixMe.IT
60 reviews
WH Score
8.7

FixMe.IT Overview

What is FixMe.IT?

FixMe.IT, developed by Techinline Limited, is a leading remote support software that has gained popularity among businesses of all sizes. Its powerful features and user-friendly interface provide an efficient solution for IT professionals and support staff to access and control remote computers during troubleshooting sessions. 

One of the standout features of FixMe.IT is its ability to establish a secure and encrypted connection between the support technician's computer and the remote computer. This ensures the privacy and security of all data transmitted during the remote session, safeguarding sensitive information. 

FixMe.IT's lightweight design and streamlined installation process enable support staff to quickly and easily access remote computers without any unnecessary complications. This efficiency saves valuable time and allows for seamless remote support. 

The software's comprehensive set of remote support tools is another highlight. IT professionals can take control of the remote computer's mouse and keyboard, transfer files, and even perform remote reboots when necessary. These capabilities empower IT teams to troubleshoot and resolve issues remotely, eliminating the need for physical presence at the remote computer's location. 

FixMe.IT offers additional valuable features such as session recording and reporting, multi-monitor support, and customizable branding options. These features contribute to its versatility and make it an ideal choice for businesses seeking a reliable and flexible remote support solution.

Whether you're a small business owner or part of a large enterprise, FixMe.IT provides an excellent remote support and troubleshooting solution to enhance your operations.


Company:Techinline
Categories:Remote Support
Platforms:

FixMe.IT Recent Reviews


C
Cynthia
Reviewed on 9 June 2023

Flexible & Easy

FixMe.IT resolves all remote access requirements, eliminating the need to incur travel expenses or hire off-site technicians. This significantly saves costs and enhances efficiency.

Pros
  • The unattended access feature is highly convenient as it allows me to work on issues during off-peak hours.
Cons
  • One drawback is that it periodically times you out, requiring a wait period before being able to reconnect.

M
Marie
Reviewed on 9 June 2023

Best product ever!

FixMe.IT addresses both unattended access to client PCs and attended troubleshooting with clients, providing effective solutions for remote access needs. This not only saves time but also allows for efficient and seamless collaboration with clients.

Pros
  • After trying multiple remote access software packages, I discovered FixMe.IT through a recommendation from a colleague
  • I am impressed with its excellent performance and extensive features, surpassing even some pricier competitors' offerings
  • I highly recommend it based on my experience.
Cons
  • Currently, I have no complaints or dislikes about FixMe.IT
  • However, I would appreciate the addition of support for Android devices in the future.

FixMe.IT Pricing


FixMe.IT by Techinline
$300
per user / per year
FixMe.IT Pricing Details

FixMe.IT Key Features


Remote Support Features

  • Screen Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Multi-Agent Sessions
  • Multi-Session Handling
  • Session Pausing
  • Session Transfer
  • Co-Browsing
  • Switch Users
  • Swap Screens
  • Screen Blanking
  • Remote Wake
  • Idle Session Timeout
  • Reboot and Reconnect
  • Lock On Disconnect

Chat/IM Management

  • Group Chat
  • Private Chat

Collaboration Tools

  • Whiteboard
  • Clipboard
FixMe.IT Features Details

FixMe.IT Media


FixMe.IT Videos

FixMe.IT Wheelhouse Score

8.7
What is this?

The Average Wheelhouse score for the Remote Support category is 8.7

FixMe.IT User Scores

  • Ease of Use
    8.6
  • Meets Requirements
    8.1
  • Learning Curve
    8.3
  • Quality of Support
    7.9
  • Ease of Admin
    7.7

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