Five9 Pricing

How much does Five9 cost?

Five9, a leading provider of cloud contact center solutions, offers four pricing plans tailored to meet the diverse needs of businesses.

The Core plan provides an affordable option with essential features like call routing, IVR, and basic reporting.
The Premium plan offers advanced capabilities, including an outbound dialer, advanced reporting, and quality management tools.
The Optimum plan caters to complex business requirements, offering features like omnichannel routing, speech analytics, and workforce management tools.
The Ultimate plan is the most comprehensive, encompassing the full suite of advanced features, custom development options, and dedicated support.

Five9's pricing plans are structured on a per-agent, per-month basis, with varying levels of support and training included. Customers can choose the plan that aligns with their budget and needs and quickly scale up or down as their business evolves.

Core

Price not provided by vendor

Inbound Calling
Outbound Calling
Softphone
IVR
Call Flow
Speech-to-Text
Performance Evaluations
Dashboard
Geographical Reporting
Call Flow Designer
Voice
Email
Social Media
Gamification
Agent Management

Premium

Price not provided by vendor

Inbound Calling
Outbound Calling
Softphone
IVR
Call Flow
Speech-to-Text
Performance Evaluations
Dashboard
Geographical Reporting
CX Analytics
Sentiment Analysis
Email Reports
Call Flow Designer
Voice
Email
Social Media
Chatbots
Virtual Assistant
Gamification
Agent Management
Quality Management
Chat Support

Optimum

Price not provided by vendor

Inbound Calling
Outbound Calling
Softphone
IVR
Call Flow
Speech-to-Text
Performance Evaluations
Dashboard
Geographical Reporting
CX Analytics
Sentiment Analysis
Email Reports
Call Flow Designer
Voice
Email
Social Media
Chatbots
Virtual Assistant
Gamification
Agent Management
Quality Management
Chat Support

Ultimate

Price not provided by vendor

Inbound Calling
Outbound Calling
Softphone
IVR
Call Flow
Speech-to-Text
Performance Evaluations
Dashboard
Geographical Reporting
CX Analytics
Sentiment Analysis
Email Reports
Call Flow Designer
Voice
Email
Social Media
Chatbots
Virtual Assistant
Gamification
Agent Management
Quality Management
Chat Support

Five9 Top Pricing Related Review

Alicia

Reviewed on 23 November 2020

Five9 Cloud-Based Communications

The connectivity of this software is great. This is a wonderful and affordable option with a robust reporting feature.

Pros

The best part of this product is its cost
It is very reasonable
The reporting feature is very widespread and requires some learning
But it is very detailed
It was very easy for me to get the reports required
As it is cloud-based, anyone can log into Five9 and from any place.

Cons

The con I found was the deficient quality of the phone
Whenever a call was made between a patient and an agent, there was a delay of about 2-3 seconds between the answer from the patient and the connection to the agent
It was unfortunate that we had to lose out on some prospects due to this
Also, the software is very particular about the type of Java that is installed on the PC
This has to be kept in mind before working on it,.