In our comparison of Bright Pattern vs. Five9, Five9 is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
* Vendor does not share prices.
* Vendor does not share prices.
General Comments: It made us contact our clients effectively through many channels at an affordable price.
New features and integrations are available with it.
Hope to have more features in the future.
While there are early signs that this software could enhance productivity, the implementation process has proven to be a challenging endeavor. If your use case deviates even slightly from the standard, I would not recommend it.
The features and functionalities it offers hold promise for streamlining processes and improving efficiency within the organization.
Implementation is a daunting task, especially if your organization's use case differs from the standard scenario.
Bright Pattern is generally great. Working with them has been extremely simple.
Centrally locates client interactions, the system is simple and easy, training agents was simple and they easily learned the system. In case you require help, the documentation available in the system is incredible. They have excellent support staff
I don’t get informed when amendments and updates/upgrades are made.
Call quality is good and consistent.
How it lets you answer calls could use some work- a way to let mw receive incoming calls while handling other tasks is lacking.
General Comments: It made us contact our clients effectively through many channels at an affordable price.
New features and integrations are available with it.
Hope to have more features in the future.
Bright Pattern is generally great. Working with them has been extremely simple.
Centrally locates client interactions, the system is simple and easy, training agents was simple and they easily learned the system. In case you require help, the documentation available in the system is incredible. They have excellent support staff
I don’t get informed when amendments and updates/upgrades are made.
While there are early signs that this software could enhance productivity, the implementation process has proven to be a challenging endeavor. If your use case deviates even slightly from the standard, I would not recommend it.
The features and functionalities it offers hold promise for streamlining processes and improving efficiency within the organization.
Implementation is a daunting task, especially if your organization's use case differs from the standard scenario.
Call quality is good and consistent.
How it lets you answer calls could use some work- a way to let mw receive incoming calls while handling other tasks is lacking.
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In our rating and review comparison of Bright Pattern vs. Five9, Bright Pattern has 39 user reviews and Five9 has 73. The average star rating for Bright Pattern is 4.48 while Five9 has an average rating of 4.32. Bright Pattern has more positive reviews than Five9. Comparing Bright Pattern vs. Five9 reviews, Bright Pattern has stronger overall reviews.
Bright Pattern vs. Five9 both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Reporting & Analytics, Language & Speech, Drag-and-Drop Builders/Designers, Supported Channels, Chat/IM Management, Collaboration Tools, Systems/Administrative, Governance, Risk, & Compliance (GRC), After-Sales Service. In our feature comparison of Bright Pattern vs. Five9, Five9 offers more of the most popular features and tools than Bright Pattern.
In our pricing comparison of Bright Pattern vs. Five9, Five9's pricing starts at N/A/month and is more affordable compared to Five9's starting cost of N/A/month.
Our comparison of Bright Pattern vs. Five9 shows that Five9 scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support. Bright Pattern scores higher in ease of admin, but Five9 has the best scores overall for system usability.
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