Top Avaya Experience Platform Features

What are the Best Avaya Experience Platform Features?

Phone System Features

Inbound Calling
Bring Your Own Carrier (BYOC)

Call Management & Administration

Automatic Call Distribution (ACD)
IVR
Speed Dialing
Preview Dialing

Call Routing Types

Skills-Based Routing
Queue-Based Routing
Time of Day Routing

Supported Channels

Voice
Chat/IM
SMS
Email

Chat/IM Management

Chatbots
Bring Your Own Chatbot (BYOC)

Reporting & Analytics

Performance Evaluations
Dashboard
Engagement Analytics
Text Analytics

Customizable Items

Custom Workflows
Custom Reports

Systems/Administrative

Knowledge Base
Multiple Location Management

Workforce Optimization

Performance Management

Supported Technologies

Artificial Intelligence (AI)

Avaya Experience Platform Top Features Related Review

Oscar

Reviewed on 22 January 2020

Great for any business

Our business has greatly improved due to having a good phone system installed. Connecting our remote workers instantly with contractors and customer is possible. Overall, having this affordable system is great and helpful.

Pros

Using it is very easy, programming it from a computer is possible, inputting many different internal and external numbers and transferring calls to them is possible, it has a great feature-the intercom function-you can easily switch to more private calling by just picking up the receiver when you’re speaking with colleagues about quick queries if you’re busy and need to work hands free.

Cons

To get to messages on the answer phone after having listened to them at once while retaining the client support number, there are very many options and buttons-you’ll spend numerous hours on the internet trying to locate it (the client support number).

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