Prices can vary greatly based on features needed, support and customization requests. Knowing what you're after helps vendors give you the most fair price.
Inbound Calling
Outbound Calling
Call Waiting
Call Back
Call Queue
Automatic Call Distribution (ACD)
IVR
Voice Assistant
Skills-Based Routing
Data-Driven Routing
Last Agent Routing
Customer Profiling
Voice
SMS
Email
Social Media
Chatbots
CX Analytics
Campaign Monitoring
Engagement Analytics
Agent Analytics
Fraud Detection
Agent Management
Agent Console
APIs
Facebook
Performance Management
Natural Language Processing (NLP)
Robotic Process Automation (RPA)
Chat Support
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