Top Alvaria CX Suite Features

What are the Best Alvaria CX Suite Features?

Phone System Features

Inbound Calling
Outbound Calling

Call Management & Administration

Call Waiting
Call Back
Call Queue
Automatic Call Distribution (ACD)
IVR
Voice Assistant

Call Routing Types

Skills-Based Routing
Data-Driven Routing
Last Agent Routing

Customer Management

Customer Profiling

Supported Channels

Voice
SMS
Email
Social Media

Chat/IM Management

Chatbots

Reporting & Analytics

CX Analytics
Campaign Monitoring
Engagement Analytics
Agent Analytics
Fraud Detection

Systems/Administrative

Agent Management
Agent Console

Integration Options

APIs

Third-Party Integrations

Facebook

Workforce Optimization

Performance Management

Supported Technologies

Natural Language Processing (NLP)
Robotic Process Automation (RPA)

After-Sales Service

Chat Support

Alvaria CX Suite Top Features Related Review

Erica

Reviewed on 8 May 2023

A Collaborative and Flexible Solution that Meets Customer Needs."

The product addresses several challenges and brings multiple benefits. Firstly, it reduces costs by minimizing the need for on-premise hardware infrastructure. Additionally, it offers scalability and easy version upgrades, ensuring the software remains up-to-date. Furthermore, the strong support model throughout the product lifecycle ensures a smooth and reliable experience.

Pros

The standout aspect of working with Alvaria is the exceptional customer service
The people I have collaborated with are always friendly, responsive, and supportive
They have provided valuable guidance and advice during large-scale product rollouts and customization requests, ensuring end-to-end implementation success.

Cons

One improvement I would suggest is an easier interface for automating data extracts
Having a user-friendly tool that can be utilized by less technical staff members would enable increased self-service management information (MI) reporting.

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