Prices can vary greatly based on features needed, support and customization requests. Knowing what you're after helps vendors give you the most fair price.
Inbound Calling
Outbound Calling
Softphone
Call Back
Automatic Call Distribution (ACD)
IVR
Screenpops
Progressive Dialing
Skills-Based Routing
Event-Driven Routing
Customer Profiling
Call Log Reports
Performance Evaluations
Quality Monitoring
Supervisor Reports
Chatbots
Speech-to-Text
Custom Workflows
Custom Reports
Notes
Quality Management
Computer Telephony Integration (CTI)
SugarCRM
SAP
ServiceNow
Dynamics 365
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