Top 3CLogic Features

What are the Best 3CLogic Features?

Phone System Features

Inbound Calling
Outbound Calling
Softphone

Call Management & Administration

Call Back
Automatic Call Distribution (ACD)
IVR
Screenpops
Progressive Dialing

Call Routing Types

Skills-Based Routing
Event-Driven Routing

Customer Management

Customer Profiling

Reporting & Analytics

Call Log Reports
Performance Evaluations
Quality Monitoring
Supervisor Reports

Chat/IM Management

Chatbots

Language & Speech

Speech-to-Text

Customizable Items

Custom Workflows
Custom Reports

Collaboration Tools

Notes

Governance, Risk, & Compliance (GRC)

Quality Management

Integration Options

Computer Telephony Integration (CTI)

Third-Party Integrations

SugarCRM
SAP
ServiceNow
Dynamics 365

3CLogic Top Features Related Review

Scott

Reviewed on 3 May 2023

Not recommended

3CLogic allowed us to establish and operate the first call center within our organization's individual business department. The tools provided by 3CLogic were crucial in achieving this. Thanks to their call center solution, we were able to assemble a dedicated team of customer-focused agents for our HR department. From the very first day of our launch, these agents have been fully functional and available to handle support calls. It has been an amazing experience overall.

Pros

The staff at 3CLogic is truly outstanding
They are attentive, supportive, and flexible, always there to assist in driving the project to success
Their dedication and assistance have been invaluable.

Cons