Hermes360 vs. ICTBroadcast: Which is Best? - Wheelhouse

Hermes360 vs. ICTBroadcast: Which is Best?

Hermes360 vs. ICTBroadcast Best Overall: ICTBroadcast

In our comparison of Hermes360 vs. ICTBroadcast, ICTBroadcast is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Hermes360 Quick Info
WH Score:
6.3
Pricing Score:
6.3
Feature Score:
6.1
Usability Score:
5.8
Company Size:All Sizes
Platforms:
ICTBroadcast Quick Info
WH Score:
8.4
Pricing Score:
8.0
Feature Score:
7.7
Usability Score:
7.9
Company Size:All Sizes
Platforms:

Pricing

Hermes360 Pricing
Price Range
Contact Us

* Vendor does not share prices.

ICTBroadcast Pricing
Price Range
Contact Us

* Vendor does not share prices.

Features

Hermes360 Features
  • Inbound Calling
  • Outbound Calling
  • Call Queue
  • Automatic Call Distribution (ACD)
  • IVR
  • Progressive Dialing
  • Predictive Dialing
  • Skills-Based Routing
  • Payment Processing
  • Voice
  • Chat/IM
  • SMS
  • Email
  • Social Media
  • Chatbots
ICTBroadcast Features
  • Inbound Calling
  • Outbound Calling
  • Call Queue
  • Automatic Call Distribution (ACD)
  • IVR
  • Progressive Dialing
  • Predictive Dialing
  • Skills-Based Routing
  • Payment Processing
  • Voice
  • Chat/IM
  • SMS
  • Email
  • Social Media
  • Chatbots

Pros & Cons

Hermes360 Pros & Cons
Pros
  • This software has proven to be the best solution for all chat-related needs
  • It offers excellent functionality and features that enhance the overall chat experience.
Cons
  • One area for improvement is compatibility
  • It would be beneficial if the software could be used seamlessly on any browser, ensuring a consistent experience for all users.
ICTBroadcast Pros & Cons
Pros
    Cons
    • There are no major issues with ICTBroadcast
    • I recommend testing it to experience its benefits in any business field.

    Reviews

    Hermes360 Reviews
    Top Favorable Review
    R
    Ronnie
    Reviewed on Jul 2, 2021

    This product primarily focuses on managing Salesforce and caller information. It streamlines the process of handling customer interactions, allowing for efficient tracking and organization of data. As a result, it improves productivity and enhances customer service.

    This software has proven to be the best solution for all chat-related needs. It offers excellent functionality and features that enhance the overall chat experience.

    One area for improvement is compatibility. It would be beneficial if the software could be used seamlessly on any browser, ensuring a consistent experience for all users.

    Top Critical Review
    R
    Ronnie
    Reviewed on Jul 2, 2021

    This product primarily focuses on managing Salesforce and caller information. It streamlines the process of handling customer interactions, allowing for efficient tracking and organization of data. As a result, it improves productivity and enhances customer service.

    This software has proven to be the best solution for all chat-related needs. It offers excellent functionality and features that enhance the overall chat experience.

    One area for improvement is compatibility. It would be beneficial if the software could be used seamlessly on any browser, ensuring a consistent experience for all users.

    ICTBroadcast Reviews
    Top Favorable Review
    M
    Moazzam Kazmi
    Reviewed on Jul 2, 2021

    ICTBroadcast's CDR report offers extensive insights into call activities, empowering me to scrutinize performance metrics and make informed choices to continually refine my business operations.

    No notable issues with ICTBroadcast; tasks are simple and gratifying.

    Top Critical Review
    S
    Shoaib Hashmi
    Reviewed on Jul 2, 2021

    I highly endorse ICTBroadcast for call center owners seeking a professional system. It offers an all-in-one software solution featuring advanced queue management and an intuitive agent panel interface. My experience with its IVR Studio has been exceptional; the brilliant feature allows for the rapid design of complex IVR scenarios using simple drag-and-drop tools. Such a beautiful feature is unparalleled in other call center software, making the experience truly awesome.

    ICTBroadcast is easy to use and performs excellently, efficiently resolving any issues I encounter.

    There are no major issues with ICTBroadcast. I recommend testing it to experience its benefits in any business field.

    Alternatives

    Hermes360 Alternatives
    ICTBroadcast Alternatives
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    Hermes360 vs. ICTBroadcast: Detailed Comparison

    Hermes360 vs. ICTBroadcast Top Ratings & Reviews: Hermes360

    In our rating and review comparison of Hermes360 vs. ICTBroadcast, Hermes360 has 1 user reviews and ICTBroadcast has 20. The average star rating for Hermes360 is 5 while ICTBroadcast has an average rating of 4.75. Hermes360 has more positive reviews than ICTBroadcast. Comparing Hermes360 vs. ICTBroadcast reviews, Hermes360 has stronger overall reviews.

    Hermes360 vs. ICTBroadcast Best Features & Functionality: ICTBroadcast

    Hermes360 vs. ICTBroadcast both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Supported Channels, Cash Flow Management, Reporting & Analytics, Drag-and-Drop Builders/Designers, Systems/Administrative. In our feature comparison of Hermes360 vs. ICTBroadcast, ICTBroadcast offers more of the most popular features and tools than Hermes360.

    Hermes360 vs. ICTBroadcast Best Pricing: ICTBroadcast

    In our pricing comparison of Hermes360 vs. ICTBroadcast, ICTBroadcast's pricing starts at 0/month and is more affordable compared to ICTBroadcast's starting cost of 0/month.

    Hermes360 vs. ICTBroadcast Best Usability: ICTBroadcast

    Our comparison of Hermes360 vs. ICTBroadcast shows that ICTBroadcast scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support, ease of admin. Hermes360 scores higher in , but ICTBroadcast has the best scores overall for system usability.

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