MAXcallcommand vs. Salesforce Service Cloud: Which is Best?

MAXcallcommand vs. Salesforce Service Cloud: Which is Best?

MAXcallcommand vs. Salesforce Service Cloud Best Overall: Salesforce Service Cloud

In our comparison of MAXcallcommand vs. Salesforce Service Cloud, Salesforce Service Cloud is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

MAXcallcommand Quick Info
WH Score:
5.6
Pricing Score:
5.5
Feature Score:
5.9
Usability Score:
5.3
Company Size:All Sizes
Platforms:
Salesforce Service Cloud Quick Info
WH Score:
8.9
Pricing Score:
8.3
Feature Score:
8.8
Usability Score:
8.7
Company Size:All Sizes
Platforms:

Pricing

MAXcallcommand Pricing
Price Range
Contact Us

* Vendor does not share prices.

Salesforce Service Cloud Pricing
Essentials
$25
per user / per month
Professional
$75
per user / per month
Enterprise
$150
per user / per month
Unlimited
$300
per user / per month

Features

MAXcallcommand Features
  • Call Queue
  • Call Barge
  • Call Whisper
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Queue-Based Routing
  • Voicemail Routing
  • Call Log Reports
  • Dashboard
  • Call Analytics
  • Quality Monitoring
  • Agent Analytics
Salesforce Service Cloud Features
  • Call Queue
  • Call Barge
  • Call Whisper
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Queue-Based Routing
  • Voicemail Routing
  • Call Log Reports
  • Dashboard
  • Call Analytics
  • Quality Monitoring
  • Agent Analytics

Pros & Cons

MAXcallcommand Pros & Cons
Pros
    Cons
      Salesforce Service Cloud Pros & Cons
      Pros
      • Collaboration with Outlook is simple-tasks that were performed via spreadsheets have been eliminated and its now cloud-based thanks to Outlook.
      Cons
      • Insufficient account management aspects, excess fields in the former reporting which makes it difficult to pinpoint the most crucial records, and there’s no clear pipeline.

      Reviews

      MAXcallcommand Reviews
      Top Favorable Review

      N/A

      Top Critical Review

      N/A

      Salesforce Service Cloud Reviews
      Top Favorable Review
      B
      Brian
      Reviewed on Jul 2, 2021

      Working with this software has been enjoyable, it has eased our work, and the additional work that was formerly done has since been eliminated.

      Collaboration with Outlook is simple-tasks that were performed via spreadsheets have been eliminated and its now cloud-based thanks to Outlook.

      Quite costly, extremely frustrating downtime sometimes.

      Top Critical Review
      E
      Emanuel
      Reviewed on Jul 2, 2021

      Aids in arranging sales processes at our corporation and is an incredible base for original reporting.

      Aids in arranging sales operations and is a superb place to store all the data on your clients.

      Insufficient account management aspects, excess fields in the former reporting which makes it difficult to pinpoint the most crucial records, and there’s no clear pipeline.

      Alternatives

      MAXcallcommand Alternatives
      Salesforce Service Cloud Alternatives
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      MAXcallcommand vs. Salesforce Service Cloud: Detailed Comparison

      MAXcallcommand vs. Salesforce Service Cloud Top Ratings & Reviews: Salesforce Service Cloud

      In our rating and review comparison of MAXcallcommand vs. Salesforce Service Cloud, Salesforce Service Cloud has 37 user reviews and MAXcallcommand has 0. The average star rating for Salesforce Service Cloud is 4.54 while MAXcallcommand has an average rating of 0.0. Salesforce Service Cloud has more positive reviews than MAXcallcommand. Comparing MAXcallcommand vs. Salesforce Service Cloud reviews, Salesforce Service Cloud has stronger overall reviews.

      MAXcallcommand vs. Salesforce Service Cloud Best Features & Functionality: Salesforce Service Cloud

      MAXcallcommand vs. Salesforce Service Cloud both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Customer Management, Lead Management, Reporting & Analytics, Drag-and-Drop Builders/Designers, Workflow Automation, Supported Channels, Chat/IM Management, Customizable Items, File Management, Systems/Administrative, Data Management, Identity and Access Management (IAM), Governance, Risk, & Compliance (GRC), Integration Options, Third-Party Integrations, Microsoft 365, Google Workspace, Content Management, Learning Management, Course Management, After-Sales Service, Project Management Features. In our feature comparison of MAXcallcommand vs. Salesforce Service Cloud, Salesforce Service Cloud offers more of the most popular features and tools than MAXcallcommand.

      MAXcallcommand vs. Salesforce Service Cloud Best Pricing: Salesforce Service Cloud

      In our pricing comparison of MAXcallcommand vs. Salesforce Service Cloud, Salesforce Service Cloud's pricing starts at $25/month and is more affordable compared to Salesforce Service Cloud's starting cost of $25/month.

      MAXcallcommand vs. Salesforce Service Cloud Best Usability: Salesforce Service Cloud

      Our comparison of MAXcallcommand vs. Salesforce Service Cloud shows that Salesforce Service Cloud scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support, ease of admin. MAXcallcommand scores higher in , but Salesforce Service Cloud has the best scores overall for system usability.

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