In our comparison of Talkdesk vs. Twilio Flex, Talkdesk is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
Be sure to watch the training videos, which are helpful for getting started. Talkdesk is a great option for office settings, offering a more ergonomic alternative to holding the phone to your shoulder while typing.
I particularly enjoy the fact that it is accessible on the computer, as you are already looking at the screen anyway. It is very user-friendly, always available, and streamlines everyday tasks.
There are few negative aspects that come to mind regarding Talkdesk. If anything, I would suggest that the sound of the ringing tone could be improved, with the option for different sounds or tones. Additionally, when multiple calls are coming in, the inability to switch to an away or out of office mode means that calls keep appearing and require rejection, which can become tiresome. Finally, while cordless headphones are not a direct issue with Talkdesk itself, it would be beneficial to have this option available for users.
Twilio has become into a vital collaborator in our day-to-day operations. For our data-driven operations, its capacity to create customized reports via customized dashboards under the "Analyze" tab is revolutionary. The software is a one-stop shop for all of our communication needs because of its extensive capability, which removes the need for any extra tools.
Ability to create custom dashboards to pull up reports based on specific needs and allows users to create their own dashboards
None
Having the software functioning took extremely long. Their support team is extremely poor-unreliable, inept, etc.
None.
Extremely costly, not suitable for small enterprises, and terrible call quality.
Twilio has become into a vital collaborator in our day-to-day operations. For our data-driven operations, its capacity to create customized reports via customized dashboards under the "Analyze" tab is revolutionary. The software is a one-stop shop for all of our communication needs because of its extensive capability, which removes the need for any extra tools.
Ability to create custom dashboards to pull up reports based on specific needs and allows users to create their own dashboards
None
Be sure to watch the training videos, which are helpful for getting started. Talkdesk is a great option for office settings, offering a more ergonomic alternative to holding the phone to your shoulder while typing.
I particularly enjoy the fact that it is accessible on the computer, as you are already looking at the screen anyway. It is very user-friendly, always available, and streamlines everyday tasks.
There are few negative aspects that come to mind regarding Talkdesk. If anything, I would suggest that the sound of the ringing tone could be improved, with the option for different sounds or tones. Additionally, when multiple calls are coming in, the inability to switch to an away or out of office mode means that calls keep appearing and require rejection, which can become tiresome. Finally, while cordless headphones are not a direct issue with Talkdesk itself, it would be beneficial to have this option available for users.
Having the software functioning took extremely long. Their support team is extremely poor-unreliable, inept, etc.
None.
Extremely costly, not suitable for small enterprises, and terrible call quality.
Twilio has become into a vital collaborator in our day-to-day operations. For our data-driven operations, its capacity to create customized reports via customized dashboards under the "Analyze" tab is revolutionary. The software is a one-stop shop for all of our communication needs because of its extensive capability, which removes the need for any extra tools.
Ability to create custom dashboards to pull up reports based on specific needs and allows users to create their own dashboards
None
Twilio has become into a vital collaborator in our day-to-day operations. For our data-driven operations, its capacity to create customized reports via customized dashboards under the "Analyze" tab is revolutionary. The software is a one-stop shop for all of our communication needs because of its extensive capability, which removes the need for any extra tools.
Ability to create custom dashboards to pull up reports based on specific needs and allows users to create their own dashboards
None
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In our rating and review comparison of Talkdesk vs. Twilio Flex, Talkdesk has 47 user reviews and Twilio Flex has 14. The average star rating for Talkdesk is 4.40 while Twilio Flex has an average rating of 4.14. Talkdesk has more positive reviews than Twilio Flex. Comparing Talkdesk vs. Twilio Flex reviews, Talkdesk has stronger overall reviews.
Talkdesk vs. Twilio Flex both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Customer Management, Reporting & Analytics, Recording , Language & Speech, Drag-and-Drop Builders/Designers, Workforce Optimization, Supported Channels, Chat/IM Management, Customizable Items, Collaboration Tools, Systems/Administrative, Governance, Risk, & Compliance (GRC), Integration Options, Third-Party Integrations, Microsoft 365, Course Management, Supported Technologies. In our feature comparison of Talkdesk vs. Twilio Flex, Talkdesk offers more of the most popular features and tools than Twilio Flex.
In our pricing comparison of Talkdesk vs. Twilio Flex, Twilio Flex's pricing starts at Free/month and is more affordable compared to Twilio Flex's starting cost of Free/month.
Our comparison of Talkdesk vs. Twilio Flex shows that Talkdesk scores higher in usability for meets requirements, learning curve, quality of support. Twilio Flex scores higher in ease of use, setup & support, ease of admin, but Talkdesk has the best scores overall for system usability.
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