SugarCRM vs. Workbooks: Which is Best? - Wheelhouse

SugarCRM vs. Workbooks: Which is Best?

SugarCRM vs. Workbooks Best Overall: SugarCRM

In our comparison of SugarCRM vs. Workbooks, SugarCRM is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

SugarCRM Quick Info
WH Score:
8.7
Pricing Score:
8.0
Feature Score:
8.2
Usability Score:
8.2
Company Size:All Sizes
Platforms:
Workbooks Quick Info
WH Score:
8.6
Pricing Score:
7.9
Feature Score:
7.9
Usability Score:
8.0
Company Size:All Sizes
Platforms:

Pricing

SugarCRM Pricing
Sell
$49
per user / per month
Serve
$80
per user / per month
Enterprise
$85
per user / per month
Market
Contact Us
Workbooks Pricing
Free
Free
per user / per month
CRM
$39
per user / per month
Business
$79
per user / per month

Features

SugarCRM Features
  • Customer Profiling
  • Case Management
  • Pipeline Management
  • Deal Management
  • Account Management
  • Subscription Management
  • Complaint/Feedback Management
  • Lead Generation
  • Lead Registration
  • Lead Distribution
  • Lead Aggregation
  • Lead Augmentation
  • Lead Attribution
  • Lead Nurturing
  • Campaign Orchestration
Workbooks Features
  • Customer Profiling
  • Case Management
  • Pipeline Management
  • Deal Management
  • Account Management
  • Subscription Management
  • Complaint/Feedback Management
  • Lead Generation
  • Lead Registration
  • Lead Distribution
  • Lead Aggregation
  • Lead Augmentation
  • Lead Attribution
  • Lead Nurturing
  • Campaign Orchestration

Pros & Cons

SugarCRM Pros & Cons
Pros
  • Listing all my employees on my business page is easy with it.
Cons
  • A dated UI, tabs are poorly displayed.
Workbooks Pros & Cons
Pros
  • It seamlessly integrates with our marketing platform, Spotler, which proves to be incredibly advantageous for our operations.
Cons
  • The integration with Mailchimp leaves room for improvement and isn't as seamless as desired.

Reviews

SugarCRM Reviews
Top Favorable Review
C
Cynthia
Reviewed on Jul 2, 2021

General Comments: The big companies will find it very beneficial.

Listing all my employees on my business page is easy with it.

Email viewing is not attractive.

Top Critical Review
A
Anne
Reviewed on Jul 2, 2021

I have worked with Sugar CRM and created numerous add-ons for consulting projects.

Flexible, a nice development model if you personally want to host the CRM, almost all can be extended in PHP, the cost is lower compared to Salesforce.

A dated UI, tabs are poorly displayed.

Workbooks Reviews
Top Favorable Review
D
Delia
Reviewed on Jul 2, 2021

The system is highly customizable to cater to the specific needs of each company. It seamlessly integrates with our marketing platform, Spotler, providing significant advantages.

It seamlessly integrates with our marketing platform, Spotler, which proves to be incredibly advantageous for our operations.

The user interface's look and feel could benefit from an update.

Top Critical Review
J
Jorge
Reviewed on Jul 2, 2021

Workbooks offers a user-friendly interface that is not only easy to navigate but also highly configurable to suit our needs.

Workbooks has allowed us to track our sales pipeline, generate crucial reports, and consolidate important business data into a single, centralized platform.

The integration with Mailchimp leaves room for improvement and isn't as seamless as desired.

Alternatives

SugarCRM Alternatives
8.7
8.6
Workbooks Alternatives
8.7
8.6
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SugarCRM vs. Workbooks: Detailed Comparison

SugarCRM vs. Workbooks Top Ratings & Reviews: Workbooks

In our rating and review comparison of SugarCRM vs. Workbooks, Workbooks has 19 user reviews and SugarCRM has 39. The average star rating for Workbooks is 4.31 while SugarCRM has an average rating of 4.07. Workbooks has more positive reviews than SugarCRM. Comparing SugarCRM vs. Workbooks reviews, Workbooks has stronger overall reviews.

SugarCRM vs. Workbooks Best Features & Functionality: SugarCRM

SugarCRM vs. Workbooks both offer a strong set of features and functionality including Customer Management, Lead Management, Campaign Management, Supported Channels, Campaign Types, Accounting Features, Reporting & Analytics, Customizable Items, Drag-and-Drop Builders/Designers, Reminders/Alerts, Workflow Automation, Systems/Administrative, Integration Options, Microsoft 365, Google Workspace, Helpdesk Features, Limits, Supported Technologies. In our feature comparison of SugarCRM vs. Workbooks, SugarCRM offers more of the most popular features and tools than Workbooks.

SugarCRM vs. Workbooks Best Pricing: Workbooks

In our pricing comparison of SugarCRM vs. Workbooks, Workbooks's pricing starts at Free/month and is more affordable compared to Workbooks's starting cost of Free/month.

SugarCRM vs. Workbooks Best Usability: SugarCRM

Our comparison of SugarCRM vs. Workbooks shows that SugarCRM scores higher in usability for learning curve, setup & support, quality of support. Workbooks scores higher in ease of use, meets requirements, ease of admin, but SugarCRM has the best scores overall for system usability.

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