In our comparison of ServiceDesk Plus vs. UseResponse, ServiceDesk Plus is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
Simple to upgrade, has a simple to operate and smooth GUI, amazing support, and nearly all you require is somewhere on their web.
It doesn’t notify you after a ticket has expired or has been open for a certain number of days.
We are unable to save client information and associate tickets with them because of the system. The support staff is dishonest and venomous in nature. We once terminated the person who had written a lot of the knowledge base articles, which caused us to lose those articles. UseResponse charged us for retrieving the articles, but only some of the photographs were recovered. They promised to give us a refund once we complained, but they later erased the articles they had restored. After we paid for a year's worth of additional service with UseResponse, they made an unlawful charge to our card. They declined to return the money. But this included a real-time dashboard and was integrated with other systems we use, which was the only plus.
Dashboard to integrate with other systems
Horrible support staff and didn't refund the money
After working on a free trial for 2 years, I found it very helpful due to easy setup and configuration. Our ticket handling has increased considerably. Small and medium can adopt it conveniently.
The user-friendly and stable app, easy to set up, dashboard at a glance widgets, preventive maintenance set up, customized templates.
Updates should be available at a click. But updates are difficult and too many. Customer support is not prompt. The cost involved in buying related apps like Zoho reporting.
The UI has excellent functionality, plenty of documentation, and it is simple, exceptional support, implementing is simple, and email support is instant.
Unavailable email functionalities and collaborations such as Zendesk.
Simple to upgrade, has a simple to operate and smooth GUI, amazing support, and nearly all you require is somewhere on their web.
It doesn’t notify you after a ticket has expired or has been open for a certain number of days.
After working on a free trial for 2 years, I found it very helpful due to easy setup and configuration. Our ticket handling has increased considerably. Small and medium can adopt it conveniently.
The user-friendly and stable app, easy to set up, dashboard at a glance widgets, preventive maintenance set up, customized templates.
Updates should be available at a click. But updates are difficult and too many. Customer support is not prompt. The cost involved in buying related apps like Zoho reporting.
We are unable to save client information and associate tickets with them because of the system. The support staff is dishonest and venomous in nature. We once terminated the person who had written a lot of the knowledge base articles, which caused us to lose those articles. UseResponse charged us for retrieving the articles, but only some of the photographs were recovered. They promised to give us a refund once we complained, but they later erased the articles they had restored. After we paid for a year's worth of additional service with UseResponse, they made an unlawful charge to our card. They declined to return the money. But this included a real-time dashboard and was integrated with other systems we use, which was the only plus.
Dashboard to integrate with other systems
Horrible support staff and didn't refund the money
The UI has excellent functionality, plenty of documentation, and it is simple, exceptional support, implementing is simple, and email support is instant.
Unavailable email functionalities and collaborations such as Zendesk.
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In our rating and review comparison of ServiceDesk Plus vs. UseResponse, ServiceDesk Plus has 30 user reviews and UseResponse has 10. The average star rating for ServiceDesk Plus is 4.43 while UseResponse has an average rating of 3.8. ServiceDesk Plus has more positive reviews than UseResponse. Comparing ServiceDesk Plus vs. UseResponse reviews, ServiceDesk Plus has stronger overall reviews.
ServiceDesk Plus vs. UseResponse both offer a strong set of features and functionality including Help Desk Features, Remote Support Features, Systems/Administrative, Project Management Features, Systems Change Management, Workflow Automation, Reporting & Analytics, Supported Channels, File Management, Phone System Features, Call Management & Administration, Portal Types, Collaboration Tools, Language & Speech, Customizable Items, Data Management, Asset Management. In our feature comparison of ServiceDesk Plus vs. UseResponse, ServiceDesk Plus offers more of the most popular features and tools than UseResponse.
In our pricing comparison of ServiceDesk Plus vs. UseResponse, UseResponse's pricing starts at Free/month and is more affordable compared to UseResponse's starting cost of Free/month.
Our comparison of ServiceDesk Plus vs. UseResponse shows that ServiceDesk Plus scores higher in usability for ease of use, meets requirements, quality of support. UseResponse scores higher in learning curve, setup & support, ease of admin, but ServiceDesk Plus has the best scores overall for system usability.
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