ServiceDesk Plus vs. ServiceWise: Which is Best?

ServiceDesk Plus vs. ServiceWise: Which is Best?

ServiceDesk Plus vs. ServiceWise Best Overall: ServiceDesk Plus

In our comparison of ServiceDesk Plus vs. ServiceWise, ServiceDesk Plus is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

ServiceDesk Plus Quick Info
WH Score:
8.7
Pricing Score:
8.3
Feature Score:
8.2
Usability Score:
8.2
Company Size:All Sizes
Platforms:
ServiceWise Quick Info
WH Score:
6.6
Pricing Score:
6.2
Feature Score:
6.4
Usability Score:
6.1
Company Size:Small Business, Mid Market
Platforms:

Pricing

ServiceDesk Plus Pricing
Standard (Cloud)
$10
per user / per month
Standard (On-Premise)
$120
per user / per month
Professional (Cloud)
$21
per user / per month
Professional (On-Premise)
$248
per user / per month
Enterprise (Cloud)
$50
per user / per month
Enterprise (On-Premise)
$598
per user / per month
ServiceWise Pricing
Price Range
Contact Us

* Vendor does not share prices.

Features

ServiceDesk Plus Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Agent Handoff
  • Agent Collision Detection
  • Issue Management
  • Ticket Lifecycle Management
  • Screen Sharing
ServiceWise Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Agent Handoff
  • Agent Collision Detection
  • Issue Management
  • Ticket Lifecycle Management
  • Screen Sharing

Pros & Cons

ServiceDesk Plus Pros & Cons
Pros
  • Simple to upgrade, has a simple to operate and smooth GUI, amazing support, and nearly all you require is somewhere on their web.
Cons
  • Updates should be available at a click
  • But updates are difficult and too many
  • Customer support is not prompt
  • The cost involved in buying related apps like Zoho reporting.
ServiceWise Pros & Cons
Pros
    Cons

      Reviews

      ServiceDesk Plus Reviews
      Top Favorable Review
      A
      Antonia
      Reviewed on Jul 2, 2021

      Simple to upgrade, has a simple to operate and smooth GUI, amazing support, and nearly all you require is somewhere on their web.

      It doesn’t notify you after a ticket has expired or has been open for a certain number of days.

      Top Critical Review
      E
      Edward
      Reviewed on Jul 2, 2021

      After working on a free trial for 2 years, I found it very helpful due to easy setup and configuration. Our ticket handling has increased considerably. Small and medium can adopt it conveniently.

      The user-friendly and stable app, easy to set up, dashboard at a glance widgets, preventive maintenance set up, customized templates.

      Updates should be available at a click. But updates are difficult and too many. Customer support is not prompt. The cost involved in buying related apps like Zoho reporting.

      ServiceWise Reviews
      Top Favorable Review

      N/A

      Top Critical Review

      N/A

      Alternatives

      ServiceDesk Plus Alternatives
      ServiceWise Alternatives
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      ServiceDesk Plus vs. ServiceWise: Detailed Comparison

      ServiceDesk Plus vs. ServiceWise Top Ratings & Reviews: ServiceDesk Plus

      In our rating and review comparison of ServiceDesk Plus vs. ServiceWise, ServiceDesk Plus has 30 user reviews and ServiceWise has 0. The average star rating for ServiceDesk Plus is 4.43 while ServiceWise has an average rating of 0.0. ServiceDesk Plus has more positive reviews than ServiceWise. Comparing ServiceDesk Plus vs. ServiceWise reviews, ServiceDesk Plus has stronger overall reviews.

      ServiceDesk Plus vs. ServiceWise Best Features & Functionality: ServiceDesk Plus

      ServiceDesk Plus vs. ServiceWise both offer a strong set of features and functionality including Help Desk Features, Remote Support Features, Systems/Administrative, Project Management Features, Systems Change Management, Workflow Automation, Reporting & Analytics, Supported Channels, File Management, Phone System Features, Call Management & Administration, Portal Types, Collaboration Tools, Language & Speech, Customizable Items, Data Management, Asset Management. In our feature comparison of ServiceDesk Plus vs. ServiceWise, ServiceDesk Plus offers more of the most popular features and tools than ServiceWise.

      ServiceDesk Plus vs. ServiceWise Best Pricing: ServiceWise

      In our pricing comparison of ServiceDesk Plus vs. ServiceWise, ServiceWise's pricing starts at N/A/month and is more affordable compared to ServiceWise's starting cost of N/A/month.

      ServiceDesk Plus vs. ServiceWise Best Usability: ServiceDesk Plus

      Our comparison of ServiceDesk Plus vs. ServiceWise shows that ServiceDesk Plus scores higher in usability for ease of use, meets requirements, learning curve, quality of support, ease of admin. ServiceWise scores higher in , but ServiceDesk Plus has the best scores overall for system usability.

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