Salesforce Service Cloud vs. VoltDelta: Which is Best?

Salesforce Service Cloud vs. VoltDelta: Which is Best?

Salesforce Service Cloud vs. VoltDelta Best Overall: Salesforce Service Cloud

In our comparison of Salesforce Service Cloud vs. VoltDelta, Salesforce Service Cloud is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Salesforce Service Cloud Quick Info
WH Score:
8.9
Pricing Score:
8.3
Feature Score:
8.8
Usability Score:
8.7
Company Size:All Sizes
Platforms:
VoltDelta Quick Info
WH Score:
4.8
Pricing Score:
5.7
Feature Score:
5.6
Usability Score:
4.7
Company Size:Small Business
Platforms:

Pricing

Salesforce Service Cloud Pricing
Essentials
$25
per user / per month
Professional
$75
per user / per month
Enterprise
$150
per user / per month
Unlimited
$300
per user / per month
VoltDelta Pricing
Price Range
Contact Us

* Vendor does not share prices.

Features

Salesforce Service Cloud Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup
  • Call Back
  • Call Mute
  • Call Flip
  • Automatic Call Distribution (ACD)
VoltDelta Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup
  • Call Back
  • Call Mute
  • Call Flip
  • Automatic Call Distribution (ACD)

Pros & Cons

Salesforce Service Cloud Pros & Cons
Pros
  • Collaboration with Outlook is simple-tasks that were performed via spreadsheets have been eliminated and its now cloud-based thanks to Outlook.
Cons
  • Insufficient account management aspects, excess fields in the former reporting which makes it difficult to pinpoint the most crucial records, and there’s no clear pipeline.
VoltDelta Pros & Cons
Pros
    Cons

      Reviews

      Salesforce Service Cloud Reviews
      Top Favorable Review
      B
      Brian
      Reviewed on Jul 2, 2021

      Working with this software has been enjoyable, it has eased our work, and the additional work that was formerly done has since been eliminated.

      Collaboration with Outlook is simple-tasks that were performed via spreadsheets have been eliminated and its now cloud-based thanks to Outlook.

      Quite costly, extremely frustrating downtime sometimes.

      Top Critical Review
      E
      Emanuel
      Reviewed on Jul 2, 2021

      Aids in arranging sales processes at our corporation and is an incredible base for original reporting.

      Aids in arranging sales operations and is a superb place to store all the data on your clients.

      Insufficient account management aspects, excess fields in the former reporting which makes it difficult to pinpoint the most crucial records, and there’s no clear pipeline.

      VoltDelta Reviews
      Top Favorable Review

      N/A

      Top Critical Review

      N/A

      Alternatives

      Salesforce Service Cloud Alternatives
      VoltDelta Alternatives
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      Salesforce Service Cloud vs. VoltDelta: Detailed Comparison

      Salesforce Service Cloud vs. VoltDelta Top Ratings & Reviews: Salesforce Service Cloud

      In our rating and review comparison of Salesforce Service Cloud vs. VoltDelta, Salesforce Service Cloud has 37 user reviews and VoltDelta has 0. The average star rating for Salesforce Service Cloud is 4.54 while VoltDelta has an average rating of 0.0. Salesforce Service Cloud has more positive reviews than VoltDelta. Comparing Salesforce Service Cloud vs. VoltDelta reviews, Salesforce Service Cloud has stronger overall reviews.

      Salesforce Service Cloud vs. VoltDelta Best Features & Functionality: Salesforce Service Cloud

      Salesforce Service Cloud vs. VoltDelta both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Customer Management, Lead Management, Reporting & Analytics, Drag-and-Drop Builders/Designers, Workflow Automation, Supported Channels, Chat/IM Management, Customizable Items, File Management, Systems/Administrative, Data Management, Identity and Access Management (IAM), Governance, Risk, & Compliance (GRC), Integration Options, Third-Party Integrations, Microsoft 365, Google Workspace, Content Management, Learning Management, Course Management, After-Sales Service, Project Management Features. In our feature comparison of Salesforce Service Cloud vs. VoltDelta, Salesforce Service Cloud offers more of the most popular features and tools than VoltDelta.

      Salesforce Service Cloud vs. VoltDelta Best Pricing: VoltDelta

      In our pricing comparison of Salesforce Service Cloud vs. VoltDelta, VoltDelta's pricing starts at N/A/month and is more affordable compared to VoltDelta's starting cost of N/A/month.

      Salesforce Service Cloud vs. VoltDelta Best Usability: Salesforce Service Cloud

      Our comparison of Salesforce Service Cloud vs. VoltDelta shows that Salesforce Service Cloud scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support, ease of admin. VoltDelta scores higher in , but Salesforce Service Cloud has the best scores overall for system usability.

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